Ana Marie Rodriguez
Associate Director
Iloilo
Summary
Resourceful Associate Director with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Hardworking and knowledgeable about business practices in the outsourcing industry. Adept at supporting and enhancing operations with a decisive leadership style and strategic approach to decision making.
Overview
11
11
years of professional experience
Work History
Associate Delivery Director
Fair Trade Outsourcing
Iloilo City, Province Of Iloilo, Philippines
06.2016 - 07.2024
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Developed and implemented strategies to increase client retention.
- Led teams of up to a thousand personnel, supervising daily performance as well as training and improvement plans.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
Compliance Supervisor
Jkm Admin Healthcare Solutions
Iloilo
04.2013 - 06.2016
- Streamlined reporting processes by implementing efficient data collection systems, resulting in more accurate risk assessments.
- Created custom tools for tracking progress towards achieving various regulatory goals consistently over time within the organization.
- Conducted thorough audits for improved risk management and mitigation strategies.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Verified consistency in quality planning, quality control, quality insurance and quality improvement.
Education
Bachelor of Science - Information Technology
Iloilo Science And Technology University
04.2001 -
Skills
Account Management
Client Relationship Management
Revenue Generation
Lead Generation
Strategic Planning
Complaint Management
Management collaboration
Client Implementation and Onboarding
Timeline
Associate Delivery Director
Fair Trade Outsourcing
06.2016 - 07.2024
Compliance Supervisor
Jkm Admin Healthcare Solutions
04.2013 - 06.2016
Bachelor of Science - Information Technology
Iloilo Science And Technology University
04.2001 -