Ana Marie Rodriguez
Associate Director
Iloilo
Summary
Resourceful Associate Director with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Hardworking and knowledgeable about business practices in the outsourcing industry. Adept at supporting and enhancing operations with a decisive leadership style and strategic approach to decision making.
Overview
11
11
years of professional experience
Work History
Associate Delivery Director
Fair Trade Outsourcing
2016.06 - 2024.07
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Developed and implemented strategies to increase client retention.
- Led teams of up to a thousand personnel, supervising daily performance as well as training and improvement plans.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
Compliance Supervisor
Jkm Admin Healthcare Solutions
2013.04 - 2016.06
- Streamlined reporting processes by implementing efficient data collection systems, resulting in more accurate risk assessments.
- Created custom tools for tracking progress towards achieving various regulatory goals consistently over time within the organization.
- Conducted thorough audits for improved risk management and mitigation strategies.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Verified consistency in quality planning, quality control, quality insurance and quality improvement.
Education
Bachelor of Science - Information Technology
Iloilo Science And Technology University
2001.04 -
Skills
Account Management
Timeline
Associate Delivery Director
Fair Trade Outsourcing
2016.06 - 2024.07
Compliance Supervisor
Jkm Admin Healthcare Solutions
2013.04 - 2016.06
Bachelor of Science - Information Technology
Iloilo Science And Technology University
2001.04 -
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