Ana Marie Quito
Technical Content Writer
Talisay City
Summary
I seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, time management, and problem-solving skills. I was a Technical Content Writer with Kualo, Ltd. Efficient Technical Writer with 3+ years of experience. Adept at distribution and adaptation of audiences. Hardworking and passionate job seeker with strong organization skills.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
Technical Content Writer
Kualo Ltd
04.2022 - 04.2024
- Collaborated with system administrators and engineers to produce accurate, high-quality documentations for products
- Proactively updated documentation for current and new product releases occurred or feature updates were implemented, ensuring continuous accuracy and relevancy
- Established documentation standards and processes
- Honed interview skills to extract correct requirements from the target audience
- Created and maintained project schedule that the team used to plan and prioritize activities
- Researched for tools and advantages
Marketing Assistant
Blue Bee One
10.2020 - 02.2022
- Gathered data for adverts
- Delivered sales report
- Mainly focused on Facebook Advertising
- Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
- Amplified social media reach, creating engaging visual assets such as infographics and videos for widespread distribution.
Technical Writer
Dreamscape Networks LTD
08.2019 - 10.2020
- Established documentation standards and processes.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
- Honed interview skills to extract correct requirements from the target audience.
- Create and maintain product schedule that the team use to plan and prioritize their activities.
- Optimized knowledge base content for search engine visibility, making it easier for users to find relevant information quickly.
Customer Care Specialist
Dreamscape Networks INC.
04.2015 - 08.2019
- Technical Support
- Worked with answer emails and chats, phone calls on occasions
- SME for the team
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
ePerformax Contact Centers & BPO
04.2012 - 02.2015
- With eBay Australia as an Email Agent for 2 years under Trust & Safety
- Mediate between company and seller
- Check seller listings if this coincides with policy
- Handled Social Media queries
Education
Bachelor of Science - Information Technology
University of San Jose - Recoletos
Talisay City, Cebu 01.2008 - 01.2012
High School Diploma -
St. Scholastica's Academy - Tabunok
Talisay City, Cebu 01.2004 - 01.2008
Skills
- Microsoft Office Programs
- Editing copy
- Professional Writing
- Technical Writing
- Content Writing
- HTML and CSS
- Documentation management
Timeline
Technical Content Writer
Kualo Ltd
04.2022 - 04.2024
Marketing Assistant
Blue Bee One
10.2020 - 02.2022
Technical Writer
Dreamscape Networks LTD
08.2019 - 10.2020
Customer Care Specialist
Dreamscape Networks INC.
04.2015 - 08.2019
Customer Service Representative
ePerformax Contact Centers & BPO
04.2012 - 02.2015
Bachelor of Science - Information Technology
University of San Jose - Recoletos
01.2008 - 01.2012
High School Diploma -
St. Scholastica's Academy - Tabunok
01.2004 - 01.2008
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