Anamarie Fajardo
Client Relations Specialist| Customer Care
Lapu Lapu City
Summary
Customer care professional committed to delivering top-tier service and strong customer relationships. Skilled in addressing inquiries, resolving issues, and ensuring customer satisfaction. Competent with telephone, email and chat inquiries. Calms individuals dealing with highly stressful situations. Balances scripted responses with personal expertise to quickly resolve inquiries.
Overview
5
5
years of professional experience
Work History
Customer Care Associate
Flowers by Eva
03.2025 - 06.2026
- Managed customer complaints adeptly, supporting improved customer retention rates
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed customer complaints adeptly, resulting in improved customer retention rates.
- Addressed customer inquiries regarding products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and delivering accurate information.
- Utilized CRM software in tracking customer interactions and optimizing follow-up management.
- Developed rapport with customers through active listening, contributing to higher retention rates and positive client feedback.
- Swiftly addressed inquiries and requests from prospective customers.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Improved resolution time with effective problem-solving for customer complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Surpassed performance metrics consistently, receiving accolades as a top performer within the team.
- Administered swift and satisfactory replacement of damaged or missing products.
Customer Service Expert
Wipro Philippines, Inc.
06.2023 - 02.2025
- Resolved customer inquiries and complaints, enhancing overall passenger satisfaction.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Enhanced customer satisfaction by consistently delivering timely and accurate responses.
- Assisted passengers with check-in procedures and boarding processes to ensure timely departures.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided information on flight schedules, fares, and services to facilitate informed travel decisions.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
- Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Increased repeat business through personalized interactions and building rapport with customers.
- Educated passengers on safety protocols throughout their journey, enabling them to feel secure during the flight.
- Assisted travel agents with itinerary planning and booking arrangements for diverse clientele.
- Utilized booking systems to research and compare travel options, optimizing client choices.
- Streamlined booking processes for improved efficiency and reduced wait times for clients.
- Enhanced client satisfaction by providing personalized travel itinerary recommendations based on their preferences.
- Excellent communication skills, both verbal and written.
- Demonstrated strong communication abilities through effective verbal and written interactions.
- Engaged in continuous learning to enhance skills and knowledge in the industry.
Technical Support Representative
Concentrix CVG Philippines, Inc
08.2022 - 05.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Provided technical support for software and hardware issues, ensuring timely resolution for clients.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Diagnosed and troubleshot product malfunctions using diagnostic tools and systems.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Collaborated with cross-functional teams to streamline support processes and improve efficiency.
- Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.
Factory Production Worker
HATQUARTER INC.
04.2022 - 07.2022
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
- Inspected finished products for quality assurance, ensuring compliance with company standards.
- Operated machinery to assemble components with precision and adherence to safety protocols.
- Collaborated with team members to streamline production processes, enhancing overall efficiency.
- Trained new employees on operational procedures and safety guidelines to maintain high performance levels.
- Maintained clean work environment adhering to health and safety regulations consistently.
- Monitored inventory levels, notifying supervisors of shortages to prevent production delays.
Factory Production Worker
Fcop International
11.2021 - 04.2022
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Implemented process improvements that reduced waste and optimized workflow in the manufacturing area.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Assisted in maintaining clean and organized workstations, contributing to a safe working environment.
- Upheld cleanliness standards throughout the factory floor, ensuring a hygienic work environment conducive to productivity.
- Engaged in regular training sessions to stay updated on equipment operation and safety regulations.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Actively participated in factory-wide safety meetings, staying up-to-date on new rules and regulations to maintain a safe work environment.
- Performed preventive maintenance on machines and equipment, prolonging their lifespan and minimizing downtime.
- Implemented best practices for material handling, contributing to reduced damage rates during transportation.
- Operated equipment safely according to established guidelines to avoid workplace hazards or injuries.
Education
Bachelor of Education - Bachelor of Elementary Education
Lapu-Lapu City College
Lapu-Lapu City, Province Of Cebu, Philippines 05.2001 -
High School Diploma -
Don Andress Soriano National Highschool
Toledo City, Province Of Cebu, Philippines 05.2001 -
Skills
Language proficiency
Customer service
Time management
Adaptability and flexibility
Active listening
Technical troubleshooting
Call handling
Teamwork and collaboration
Problem-solving skills
Verbal and written communication
First call resolution
Timeline
Customer Care Associate
Flowers by Eva
03.2025 - 06.2026
Customer Service Expert
Wipro Philippines, Inc.
06.2023 - 02.2025
Technical Support Representative
Concentrix CVG Philippines, Inc
08.2022 - 05.2023
Factory Production Worker
HATQUARTER INC.
04.2022 - 07.2022
Factory Production Worker
Fcop International
11.2021 - 04.2022
Bachelor of Education - Bachelor of Elementary Education
Lapu-Lapu City College
05.2001 -
High School Diploma -
Don Andress Soriano National Highschool
05.2001 -