Ana Mae Cober

My role involved email and phone support to clients and making sure the organization meets its quarterly and annual productivity goals.

• Researched current fashion trends and competitor activity
• Helped produce 100% of contacts daily while maintaining quality and responding to clients promptly
• Process phone and manual orders through database in real-time
• Knowledgeable of high-end fashion, trends, and designer brands to help clients with product recommendations and fashion styles
• Helped improve processes and procedures for quality assurance

My role was to resolve customers billing questions, credit card disputes, fraud concerns, and account maintenance.

• Used critical thinking to break down problems, evaluate solutions and make decisions
• Increased sales through credit card upgrades, and cross-sells
• Performed due diligence and valuation processes

As a Healthcare Insurance Specialist, my role was to handle members' inquiries, billing questions, and payment extension/service requests.

• Maintained energy and enthusiasm in fast-paced environment
• Collaborated with team members to achieve target results
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
• Increased customer satisfaction by resolving issues