Ana Mae Bogacia-sabijon
Purok Krislam, Brgy. Simsiman, Norala, South Cotabato,Philippines
Overview
6
6
years of professional experience
Work History
data processor support/civil registry associates
Philippine Statistic Authority
Yulo Street, Ilo-ilo City
03.2017 - 11.2019
- Scanned documentation and entered into database to maintain accurate records.
- Monitored and updated changes to data fields, keeping records current and reliable for decision-making purposes.
- Generated and maintained detailed reports on data entry activities, outcomes, and error rates for management review.
- Identified errors in data entry and related issues, reporting to supervisors for resolution.
- Continuously updated professional knowledge, staying abreast of latest data processing technologies and best practices.
- Scheduled and prioritised data entry tasks to meet critical deadlines without compromising on quality.
- Established excellent working relationships with management and administrative staff.
- Resolved data-related queries and issues raised by users, providing timely and effective support.
- Followed strict confidentiality measures to avoid information breaches and data loss.
Telemarketers Customer Service Representative
Avatar Technologies of the Philippines
Jalandoni Street, Jaro, Ilo-ilo City
10.2015 - 01.2016
- Followed company scripts to cover key points and overcome objections.
- Managed high volume of customer calls, efficiently handling inquiries and resolving issues to uphold customer satisfaction.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Achieved and exceeded monthly sales targets through strategic call planning and persuasive selling skills.
- Managed a high volume of calls daily, maintaining professionalism and patience with each interaction.
- Resolved customer queries and objections by providing detailed product information, increasing customer satisfaction.
- Documented calls in detail for future reference by contact centre and field personnel.
- Connected with prospective customers via telephone or email to share available products and services.
- Adhered to company policies and guidelines regarding customer privacy and data protection, maintaining customer trust.
- Listened actively to customers, responding appropriately to show interest and understanding.
Domestic Airline Customer Service Representative
SPI CRM INC.
Baluarte, Molo, Ilo-ilo City
04.2014 - 08.2015
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Built rapport with customers through courteous and professional communications.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Analysed customer feedback to identify patterns, initiating changes to service offerings based on collective insights.
Education
Bachelor of Education Major in Social Studies - 18 units Professional Education
Kings College of Marbel Inc.
Morales, Koronadal City, South Cotabato01-2025
Bachelor of Business Administration - Bachelor of Science in Business Administration Major in Operation Management
Western Institute of Technology
Luna Street, Lapaz, Ilo-ilo City01-2016
Skills
- Data entry
- Customer service
- Data confidentiality
- Feedback analysis
- Target-orientated
- Multitasking under pressure
- Active listening
- Effective communication
Timeline
data processor support/civil registry associates
Philippine Statistic Authority
03.2017 - 11.2019
Telemarketers Customer Service Representative
Avatar Technologies of the Philippines
10.2015 - 01.2016
Domestic Airline Customer Service Representative
SPI CRM INC.
04.2014 - 08.2015
Bachelor of Education Major in Social Studies - 18 units Professional Education
Kings College of Marbel Inc.
Bachelor of Business Administration - Bachelor of Science in Business Administration Major in Operation Management
Western Institute of Technology