Analyn Quiwag
Technical Expert
Cabuyao
Summary
To enhance my knowledge and skills, to be of high contribution to your pursuit of high quality marketing who is more than willing to work with self-dedication, unwavering commitment, to become an asset of the company, achieve my goal for better life, help my family and to become a good model for everyone. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
12
12
years of professional experience
Work History
Technical Support Expert
Asurion in house
Nuvali
06.2022 - Current
Associate Trainer
VXI Global Services
02.2018 - 06.2022
Online –shopping Account Customer Representative
Sutherland Global Services
01.2017 - 01.2018
Customer Representative
Teletech International
12.2014 - 01.2016
Technical Support Representative
Stream Global Solutions
12.2011 - 11.2014
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
- Responded promptly to emergency after-hours support calls, ensuring minimal downtime for customers experiencing critical issues.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Education
Bachelor of Arts Political Science -
Universidad De Manila
Manila, Sta.Cruz 01.2000 - 2004.05
Bachelor of Secondary Education - undefined
The National Teachers College
Manila, Quiapo 06.2006 - 2006.05
High School Diploma -
Our Lady of Lourdes College
Valenzuela City 04.1996 - 2000.05
Skills
Software diagnosis
Skills Characteristics
Computer literate, can manage with minimum supervision, able to communicate with different people, Amiable to shifting schedule, have experience in facilitating a class, creating training materials and auditing a call.
Personal Information
- Available: Give me 30 days to have a proper exit to my currnt post.
- Age: 40
- Height: 5'1
- Weight: 58 kg
- Date of Birth: 08/06/83
- Gender: Female
- Nationality: Filipino
- Religion: Roman Catholic
References
- Cheska Triambulo, VXI Global Solutions, Team Leader, 09298520122
- Junalyn Verbo, VXI Global Solutions, Associate Trainer, 09957782374
- Mark Saballero, VXI Global Services, Subject Matter Expert, 09661399334
Timeline
Technical Support Expert
Asurion in house
06.2022 - Current
Associate Trainer
VXI Global Services
02.2018 - 06.2022
Online –shopping Account Customer Representative
Sutherland Global Services
01.2017 - 01.2018
Customer Representative
Teletech International
12.2014 - 01.2016
Technical Support Representative
Stream Global Solutions
12.2011 - 11.2014
Bachelor of Secondary Education - undefined
The National Teachers College
06.2006 - 2006.05
Bachelor of Arts Political Science -
Universidad De Manila
01.2000 - 2004.05
High School Diploma -
Our Lady of Lourdes College
04.1996 - 2000.05
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