Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Analyn Amaca

Analyn Amaca

Technical Expert
Cebu City, Province of Cebu

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Thorough team contributor with strong organizational capabilities. Effective at prioritizing tasks and meeting deadlines. As I follow the STAR means: Situation, Task, Action and Resolution.


Overview

5
5
years of professional experience
2
2
Certifications

Work History

Technical Support Expert

Concentrix
02.2024 - 04.2025
  • Maintained detailed documentation of all troubleshooting steps, customer interactions, and resolutions to ensure efficient knowledge transfer among peers.
  • Resolved complex technical issues by utilizing diagnostic tools and troubleshooting procedures.
  • Enhanced customer satisfaction with prompt and accurate solutions to their technical concerns.
  • Trained new team members on company policies, software tools, and best practices in technical support.

Technical Consultant

Sykes Asia
05.2023 - 12.2023
  • Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
  • Assisted sales teams in closing deals by providing technical expertise, product demonstrations, and addressing customer concerns during the sales process.



Technical Support Representative

Accenture
09.2022 - 04.2023
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.


CCTV Operator

Prince Hypermart
12.2021 - 07.2022
  • Watched both live and recorded video surveillance footage.
  • Assisted law enforcement with investigations by providing relevant CCTV footage when required.
  • Recorded time, date and location of incidents.
  • Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.

Customer Service Representative

Transcom Asia
11.2019 - 09.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Technical Education And Skills Development Auth.

BLES
Cebu City, Province Of Cebu, Philippines
04.2001 -

Skills

Have ability and capacity acquired through deliberate, systematic, and sustained effort to smoothly and adaptively carry out complex activities or job functions involving ideas Communication skills, problem-solving, time management and can adjust to new conditions and changes with ease

Certification

Certificate of Employment

Timeline

Full Course Training

03-2025

Technical Support Expert

Concentrix
02.2024 - 04.2025

Technical Consultant

Sykes Asia
05.2023 - 12.2023

Technical Support Representative

Accenture
09.2022 - 04.2023

CCTV Operator

Prince Hypermart
12.2021 - 07.2022

Certificate of Employment

09-2021

Customer Service Representative

Transcom Asia
11.2019 - 09.2021

Technical Education And Skills Development Auth.

BLES
04.2001 -

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