ANALYN ABARRO
MANAMA CITY
Summary
Experienced spa management professional with strong focus on delivering exceptional guest experiences and optimizing operations. Skilled in team collaboration, staff training, and ensuring high standards of service. Adept at adapting to changing needs and driving results through effective leadership and strategic planning. Known for strong communication, customer service, and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Spa Executive
Wyndham Grand Manama Hotel
07.2023 - 02.2025
- Engaged with customers to better understand needs and deliver excellent service.
- Troubleshot problems and diagnosed system faults.
- Oversaw day-to-day operation and complex schedule management to deliver world-class spa experiences.
- Operated tills to accurately process cash and credit card transactions.
- Managed payroll accuracy using specific checklists and quality review processes.
- Fostered a positive work culture among employees by implementing team-building activities and recognizing outstanding performance, contributing to a low staff turnover rate.
- Maintained strict adherence to sanitation protocols and industry best practices, ensuring the health and safety of both guests and staff members throughout all spa services.
- Implemented comprehensive employee training programs focusing on technical skills as well as customer service excellence.
- Recruited trained, and mentored high-performing staff members to ensure top-notch service delivery.
- Coordinated cross-functional teams including therapists, estheticians, receptionists, ensuring smooth daily operations within the spa environment.
- Monitored industry trends to stay current on new treatment developments while maintaining a competitive edge in the wellness market.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Resolved customer complaints or problems to decrease escalation issues to corporate.
Spa Supervisor
Wyndham Grand Manama Hotel
03.2022 - 06.2023
- Ensured compliance with health and safety regulations, maintaining a clean and hygienic environment for both guests and staff members alike.
- Enhanced guest satisfaction by implementing personalized spa experiences and attentive customer service.
- Created a positive work atmosphere by fostering open communication and teamwork among staff members, leading to higher employee satisfaction and retention rates.
- Trained and mentored new team members, fostering a positive work environment that supported employee growth.
- Provided exceptional customer service, resolving client concerns quickly and professionally while maintaining composure in stressful situations.
- Maintained inventory levels, ordering supplies as needed to ensure smooth operations and minimize downtime.
- Greeted spa guests warmly to create positive first impression of establishment.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
Spa Therapist
Wyndham Grand Manama Hotel
01.2019 - 02.2022
- Delivered range of spa treatments, including facials, massages and waxing.
- Delivered expert advice on skincare routines, helping clients maintain glowing skin between appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Conducted body treatments, including wraps and scrubs, to detoxify and rejuvenate the skin
- Maintained strict hygiene and cleanliness standards in treatment rooms and work areas, adhering to health and safety regulations.
Housekeeping Coordinator trainee
Wyndham Grand Manama Hotel
01.2021 - 04.2021
Gym & Pool Receptionist
Wyndham Grand Manama Hotel
07.2020 - 12.2020
Head Therapist/ Facialist/ Receptionist
The Diplomat Radisson Blu Hotel Residence and Spa
06.2017 - 01.2019
Massage Therapist/ Receptionist
The Country Club
06.2016 - 06.2017
Massage Therapist/ Facialist/ Receptionist
Ambyanz Salon and Spa
01.2014 - 05.2016
Massage Therapist
Massage Box
10.2012 - 12.2013
Massage Therapist
Ems Sparkle Spa Beauty and Health Center
04.2011 - 09.2012
Education
Diploma of Higher Education - CIDESCO Diploma in Beauty & Spa Management
Spa Education Academy
UNITED KINGDOM11-2025
Diploma of Higher Education - CAREGIVER
FILISIAN INSTITUTE
2022
Diploma of Higher Education - LICENSED MASSAGE THERAPY
CENTRAL LUZON ALTERNATIVE HEALTH AND DEVELOPMENT
2015
Diploma of Higher Education - MASSAGE THERAPY
OLONGAPO CITY TRAINING CENTER
2011
Skills
- Assertiveness
- Effective communication
- Employee engagement tactics
- Training program design
- Coaching and mentoring
- Decision-Making
- Calm under pressure
Custom Section
- Certificate of Membership "Philippine Association for Licensed Massage Therapist Incorporated", 12 - 14 - 8858, 06/18/15
- Certificate of Registration "Committee of Examiners for Massage Therapy (CEMT)", 12 - 14 - 8858, 04/30/15
- Certificate of Participation "Licensed Massage Therapists as Operational Manager", Central Luzon Alternative Health and Development Incorporated, Philippine Association of Licensed Massage Therapists, 06/19/15
- Team Member of the Month, 03/01/19
- Star of the Week, 08/01/22
- Neuromuscular Training Course, 30, 04/01/23
- Department Train the Trainers Certification, 06/01/23
- CIDESCO Diploma in Beauty & Spa Management, 02/10/2024
Personal Information
- Age: 42
- Height: 5'2"
- Weight: 60 kg
- Date of birth: 05/19/82
- Gender: Female
- Marital status: Married
- Religion: Catholic
References
- Ms. Jocelyn Ellana Balkhuysen, Grand Swiss Bel Hotel, Manama, Kingdom of Bahrain, +97333299559
- Mr.Peethambaran Nair, Managing Director, Globe Link Logistics, Manama, Kingdom of Bahrain, +97366341540
- Abdullatif Ahmed Al Zayani, The Diplomat Radisson Blu Hotel Residence & Spa Manama, Kingdom of Bahrain, +973 3960 2225
Languages
English
Advanced
C1
Professional Highlights
Qualified in Chair Massage, Swedish Massage, Deep Tissue Massage, Stone Massage, Body Stretching, Pregnancy Massage and Reflexology, Body Treatments, MOroccan Bath, Turkish Bath, Facials, Waxing. Experienced massage therapist dedicated to providing quality therapeutic massages and educating people on overall health and wellness. Handling guest complains. Assist the manager in completing day to day task of the operation. Ensures that the spa is always clean and presentable. Executes staff training regularly as per the training schedule. Receptionist, cashiering, taking bookings. Answer guest inquiries, assisting the guest. Supervising the staff on their day to day routine. Inventory of the company’s product. Trained in oasys for staff attendance and payroll. Duty roster scheduling. Knowledgeable in recreation operation. Certified first aider.
Education
other,other,other,other
Timeline
Spa Executive
Wyndham Grand Manama Hotel
07.2023 - 02.2025
Spa Supervisor
Wyndham Grand Manama Hotel
03.2022 - 06.2023
Housekeeping Coordinator trainee
Wyndham Grand Manama Hotel
01.2021 - 04.2021
Gym & Pool Receptionist
Wyndham Grand Manama Hotel
07.2020 - 12.2020
Spa Therapist
Wyndham Grand Manama Hotel
01.2019 - 02.2022
Head Therapist/ Facialist/ Receptionist
The Diplomat Radisson Blu Hotel Residence and Spa
06.2017 - 01.2019
Massage Therapist/ Receptionist
The Country Club
06.2016 - 06.2017
Massage Therapist/ Facialist/ Receptionist
Ambyanz Salon and Spa
01.2014 - 05.2016
Massage Therapist
Massage Box
10.2012 - 12.2013
Massage Therapist
Ems Sparkle Spa Beauty and Health Center
04.2011 - 09.2012
Diploma of Higher Education - CAREGIVER
FILISIAN INSTITUTE
Diploma of Higher Education - LICENSED MASSAGE THERAPY
CENTRAL LUZON ALTERNATIVE HEALTH AND DEVELOPMENT
Diploma of Higher Education - MASSAGE THERAPY
OLONGAPO CITY TRAINING CENTER
Diploma of Higher Education - CIDESCO Diploma in Beauty & Spa Management
Spa Education Academy
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