Analiza Go
Caloocan City, Metro Manila
Summary
Accomplished Branch Manager with a proven record in enhancing customer service and achieving financial growth. Expertise in coaching teams and optimizing operations for maximum efficiency.
Overview
19
19
years of professional experience
Work History
Branch Manager
First Digital Finance Corporation
Manila, Metro Manila, Philippines
11.2015 - 03.2026
- Led branch operations to enhance customer service and satisfaction levels.
- Developed and implemented strategic plans to achieve financial targets and growth objectives.
- Mentored staff on best practices in sales techniques and product knowledge.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Marketing Officer
CV Financial Corporation
Pasig, Metro Manila, Philippines
09.2008 - 10.2015
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Marketing Assistant
FG Financial Co. Inc.
Pasig, Metro Manila, Philippines
04.2007 - 08.2008
- Processed loan applications efficiently, ensuring compliance with regulatory guidelines.
- Evaluated borrower creditworthiness through detailed analysis of financial documents.
- Communicated effectively with clients to gather necessary documentation and address inquiries.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Education
Marketing
Far Eastern University
Manila, Metro Manila, Philippines03-1998
Skills
- Branch operations management
- Excellent time management skills
- Coaching and mentoring
- Client relationship management
- Verbal/written communication
- Sales expertise
Timeline
Branch Manager
First Digital Finance Corporation
11.2015 - 03.2026
Marketing Officer
CV Financial Corporation
09.2008 - 10.2015
Marketing Assistant
FG Financial Co. Inc.
04.2007 - 08.2008
Marketing
Far Eastern University