Analiza Federico-Albay
Brgy. San Juan, Sto. Tomas City
Summary
HR and Administrative professional with expertise in customer service and basic accounting. Proven ability to excel in fast-paced environments while ensuring accuracy and attention to detail. Strong multitasking capabilities and dedication to improving team performance through collaboration. Prepared to drive organizational success with a proactive and resilient mindset.
Overview
27
27
years of professional experience
Work History
HR/Admin Secretary/Assistant cum Accounts/Visa Consultant
Mustafa Travel & Tours / MHM Trading Est.
Manama
03.2011 - 10.2024
- Managed full-cycle accounts payable and receivable, including the processing of cash and check transactions, and the execution of bank deposits.
- Prepared and dispatched quotations and invoices, ensuring accuracy and timeliness to support customer satisfaction.
- Compiled and analyzed daily sales reports using Excel, effectively monitoring company income and expenses to maintain precise financial records.
- Addressed and resolved customer issues, implementing solutions to improve service quality and customer satisfaction.
- Expertly prepared visa applications for various embassies, including the US, UK, Canada, Australia, and Schengen countries, demonstrating attention to detail and knowledge of international travel requirements.
- Ensured compliance with financial regulations by consolidating income and expense reports for VAT/NBR filing.
- Oversaw staff attendance and leave records, and accurately prepared monthly payroll, contributing to efficient HR operations.
- Managed end-to-end recruitment and onboarding processes, from job postings and candidate screening, to interviews and conducting new hire orientations.
- Provided comprehensive administrative support to the manager, including managing schedules, coordinating meetings, and handling email correspondence.
- Orchestrated complex travel arrangements for clients, including booking flights, hotels, and transportation, ensuring seamless travel experiences.
- Reconciled accounts and prepared financial statements, demonstrating proficiency in financial management in both companies.
- Coordinated meetings and events with precision, ensuring all logistics were handled efficiently.
- Addressed HR/Admin-related inquiries, providing informed solutions that align with organizational objectives.
- Assist with employee onboarding, including the preparation of employment contracts and training.
- Manage office supplies inventory, and place orders as necessary.
- Serve as the point of contact for internal and external clients, addressing queries and issues.
- Managed high-volume incoming calls, ensuring accurate and timely message delivery to staff.
- Arranged and confirmed client meetings, scheduling appointments for project discussions, training sessions, and service consultations.
- Organized travel documents and brochures for client distribution at MHM Trading Est.
- Handled all aspects of travel arrangements, including flights and hotel accommodations, for the General Manager's business trips.
- Drafted correspondence and reports for team members at MHM Trading Est.
- Implemented filing systems to enhance document retrieval efficiency at Mustafa Travel & Tours, and MHM Trading Est.
HR/Office Assistant/Secretary
EOR LLC
Manama
05.2010 - 03.2011
- Coordinated travel logistics and accommodations for guests participating in company special projects.
- Liaised with the liaison officer to manage LMRA and GOSI registrations and applications, ensuring compliance with all regulations.
- Monitored and ensured the timely processing of all monthly payments.
- Drafted and dispatched professional correspondence to clients on behalf of the General Manager.
- Managed employee attendance tracking, ensuring accurate timekeeping and recordkeeping.
- Maintained accurate hotel/customer delivery notes through data entry and modification.
- Oversaw the efficient processing and tracking of hotel invoices, contributing to effective billing and inventory management.
- Updated and maintained comprehensive personnel records, including passport, CPR, visa, and LMRA registration details, proactively monitoring expiration dates and notifying the General Manager.
- Provided professional and efficient telephone support, accurately recording messages and relaying information.
- Conducted follow-up on accounts receivable, ensuring timely payment collection and maintaining healthy cash flow.
- Managed multi-line phone systems, ensuring efficient and professional handling of all incoming calls.
- Greeted and directed visitors, providing a positive and welcoming first impression.
- Provided excellent customer service, effectively resolving inquiries and addressing customer needs.
- Managed customer interactions, consistently ensuring satisfaction and building positive relationships.
- Maintained accurate product inventory and sales records, supporting daily operational efficiency.
- Enhanced store visual appeal and customer engagement through effective store layout design.
- Collaborated effectively with team members to achieve shared goals and provide seamless customer service.
- Consistently performed additional duties as assigned, demonstrating adaptability and a willingness to contribute.
Secretary/Office Assistant
Kingdom Laundry Co.
Manama
01.2010 - 04.2010
- Processed customer orders and inquiries, ensuring high attention to detail.
- Maintained inventory of office supplies and ordered replenishments as necessary.
- Supported team meetings by preparing agendas and accurately recording minutes.
- Handled incoming calls efficiently, directing them to appropriate personnel.
- Performed data entry, guaranteeing accuracy of all information entered.
- Managed filing systems for confidential documents, facilitating easy retrieval.
- Processed invoices for payment and tracked payments received from vendors and clients.
- Handled confidential documents with utmost discretion.
HR Receptionist/Customer Service Representative
FIESTA WORLD MALL CORP.
Lipa City
09.2002 - 02.2004
- Greeted visitors, directing them to appropriate departments and personnel.
- Managed incoming calls, efficiently routing them to relevant staff members.
- Scheduled appointments for HR team while maintaining organized calendars.
- Responded to employee inquiries about policies, procedures, and benefits.
- Collaborated with HR team to enhance reception operations.
- Assisted with phone calls, emails, and mail correspondence.
- Verified employee identification upon entry, ensuring compliance with safety protocols.
- Provided clerical support through photocopying, filing, scanning, and data entry.
HR Assistant/Compensation & Benefits Staff/Timekeeper
SYNERTRONIX, INC.
Calamba City
09.1997 - 07.2001
- Managed comprehensive employee benefits administration, ensuring compliance with company policies and government programs such as SSS, Medicare, and EC.
- Acted as the primary liaison between the company and government agencies for benefits processing, including the management of memberships and loan allowances.
- Collaborated with payroll staff to maintain precise records of employee salaries and wages.
- Successfully implemented and managed the company's Performance Appraisal and Merit System to enhance employee performance management.
- Administered the timekeeping and attendance systems, ensuring accurate tracking of employee hours.
- Provided prompt and accurate responses to employee inquiries regarding benefits and HR policies.
- Offered extensive administrative support to the HR team, including assuming Training and Development duties in the absence of the designated trainer.
- Assisted with various HR tasks, including the recruitment and selection process, and facilitated orientation and training for new hires.
Education
Diploma in Bachelor of Arts - Public Administration
San Pablo Colleges
San Pablo City, Philippines04-1997
Skills
- SABRE Travel Network
- Microsoft Excel and Outlook
- Payroll administration
- Appointment scheduling
- QuickBooks proficiency
- Customer service and support
- Compensation management
- Timekeeping and reporting
- Accounts payable and financial reporting
- Visa processing
- File management systems
- Recruitment coordination
Trainings / Seminars
- SSS Benefits/Contribution, SSS Philippines
- PAG-IBIG Benefits/Contribution, PAG-IBIG Philippines
- ISO 9002, Synertronix, Inc. Calamba Laguna, Philippines
- Ticketing Reservation, SABRE Travel Network, Kingdom of Bahrain
Personal Details
- Title: HR/Admin Secretary/Assistant cum Accounts/Visa Consultant
- Date of Birth: 20 Dec 1971
- Nationality: Filipino
- Marital Status: Married
Languages
- English
- Tagalog
References
References available upon request.
Timeline
HR/Admin Secretary/Assistant cum Accounts/Visa Consultant
Mustafa Travel & Tours / MHM Trading Est.
03.2011 - 10.2024
HR/Office Assistant/Secretary
EOR LLC
05.2010 - 03.2011
Secretary/Office Assistant
Kingdom Laundry Co.
01.2010 - 04.2010
HR Receptionist/Customer Service Representative
FIESTA WORLD MALL CORP.
09.2002 - 02.2004
HR Assistant/Compensation & Benefits Staff/Timekeeper
SYNERTRONIX, INC.
09.1997 - 07.2001
Diploma in Bachelor of Arts - Public Administration
San Pablo Colleges
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