Ana Liza Adigue
Marikina City
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
11
11
years of professional experience
Work History
Team Lead - Concierge Commerce
Rhipe Philippines Inc.
07.2023 - 12.2024
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Team Lead - Operations
Concentrix CVG Philippines
01.2018 - 07.2023
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
SME Lead
Concentrix CVG Philippines
12.2015 - 11.2018
- Implemented differentiated instruction techniques to accommodate various learning styles and abilities within the classroom.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Tier 2 Associate
Concentrix CVG Philippines
02.2014 - 12.2015
- Handles escalations, Supervisor calls, Process consultation Tier 2 scenarios (ex: Volume Licensing Scenarios)
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
- Improved team collaboration by initiating regular coordination meetings.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
Education
Bachelor of Science - Tourism
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Manila04-2003
Skills
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Process improvement
- Operations management
- Key performance indicators
- Attention to detail
- Conflict resolution
- Schedule management
- Strategic planning
Timeline
Team Lead - Concierge Commerce
Rhipe Philippines Inc.
07.2023 - 12.2024
Team Lead - Operations
Concentrix CVG Philippines
01.2018 - 07.2023
SME Lead
Concentrix CVG Philippines
12.2015 - 11.2018
Tier 2 Associate
Concentrix CVG Philippines
02.2014 - 12.2015
Bachelor of Science - Tourism
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
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