ANALIE COMPAYAN
Tacloban City, Province Of Leyte
Summary
Licensed Criminologist with extensive training and experienced in Health and Safety Policy, Security assessments and emergency response both physical and armed threats. Strong communicator with a proven ability to resolve conflicts and ensure safety in high-pressure environments. Motivated to contribute my skills to Carnival Cruise Line and support my Family's future.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Care Service Representative
Executive Optical
10.2023 - Current
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Demonstrated empathy and active listening skills, building rapport with customers to foster long-term loyalty.
- Explored alternative solutions when handling customer complaints, resulting in increased retention rates.
- Collaborated with cross-functional teams to resolve customer issues quickly and efficiently.
- Reduced call wait times for customers by streamlining processes and implementing efficient call routing strategies.
- Maintained high-quality service standards with thorough knowledge of company products, policies, and procedures.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained customer records by updating account information.
- Enhanced team productivity by providing ongoing training and support to new hires.
Officer-in-Charge
BEYOND BEAUTY LASHES AND NAIL SPA
08.2022 - 03.2023
- Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
- Fostered a positive work environment by cultivating strong relationships among team members and promoting open communication channels.
- Conducted thorough risk assessments for various operational scenarios, ensuring safety and mission success.
- Improved overall unit efficiency by implementing streamlined processes and procedures.
Cashier
Puregold Price Club
06.2021 - 07.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Supported marketing initiatives by setting up and maintaining promotional displays.
Education
Bachelor of Science - Criminology
SOUTHERN LEYTE STATE UNIVERSITY
Sogod, Southern Leyte, Philippines06-2020
High School Diploma -
CANIPAAN NATIONAL HIGH SCHOOL
CANIPAAN, HINUNANGAN SOUTHERN LEYTE06-2014
ELEMENTARY EDUCATION -
PONDOL MULTI-GRADE SCHOOL
PONDOL HINUNANGAN SOUTHERN LEYTE06-2010
Skills
- SECURITY AND SAFETY MANAGEMENT
- EMERGENCY RESPONSE AND FIRST AID
- SURVEILLANCE AND MONITORING
- COMMUNICATION AND INTERPERSONAL SKILLS
- FIRE SAFETY AND EVACUATION PROCEDURES
- HEALTH AND SAFETY COMPLIANCE
- TEAM COLLABORATION
- REPORT WRITING AND DOCUMENTATION
Certification
LICENSED CRIMINOLOGIST
Registration Date 04/07/2022
Licensed number 0224373
References
ARIS DELA CRUZ - SECURITY OFFICER 521862
JUNE PAUL COMPAYAN - CREW ID 540884
Timeline
Customer Care Service Representative
Executive Optical
10.2023 - Current
Officer-in-Charge
BEYOND BEAUTY LASHES AND NAIL SPA
08.2022 - 03.2023
Cashier
Puregold Price Club
06.2021 - 07.2022
LICENSED CRIMINOLOGIST
Registration Date 04/07/2022
Licensed number 0224373
Bachelor of Science - Criminology
SOUTHERN LEYTE STATE UNIVERSITY
High School Diploma -
CANIPAAN NATIONAL HIGH SCHOOL
ELEMENTARY EDUCATION -
PONDOL MULTI-GRADE SCHOOL
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