ANALIE ASUBE
San Jose,San Miguel
Summary
Experienced with managing client relationships and team leadership. Utilizes conflict resolution and strategic planning to drive service improvements. Track record of enhancing client satisfaction and achieving organizational goals.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Senior Agent
RMS Collect Inc.
01.2024 - 01.2026
- Diagnosed complex billing issues and maintained customer plans
- Provided technical assistance for devices and network issues
- Executed strategic campaigns to retain customers and win them back
- Engaged in consultative sales to promote ecosystem growth
- Conducted data validation to maintain regulatory compliance
Customer Service Representative III
IBEX Global Solutions Philippines Inc.
01.2019 - 01.2023
- Resolved complex billing issues and executed financial adjustments to ensure customer satisfaction and retention.
- Value-Based Upselling & Revenue Growth
- Implemented strategies for customer retention and reduced strategic account churn through proactive outreach and relationship management.
- Conducted value-based upselling initiatives to enhance revenue growth while aligning customer needs with product offerings.
- Strict Operational Compliance (CPNI & Data Security)
Education
Bachelor of Science - Entrepreneurship
Davao De Oro State College
Compostela, Davao De Oro06-2019
Skills
- Product and service sales
- Needs assessment
- Customer satisfaction
- Collaborative Problem Solving
- Sales Target Achievement
- Team coordination
- Digital Literacy
- Microsoft Office
- Critical thinking
- Organizational skills
- Time Management
- Customer Communication Strategies
- Proactive Engagement
- Client relations
- Responsible
- Positive attitude
- Availability for Shift Work
- Customer needs assessment
- Customer satisfaction assurance
- Customer complaint management
- Documentation skills
LEADERSHIP & MANAGEMENT EXPERIENCE
- President, Entrepreneurship Department (1 Year)
- Secretary, Entrepreneurship Department (1 Year)
Certification
- Business Registration Seminar
- DDOSC-Main Campus
- 12/2018
- Tayo Talks Compostela Valley 2018 07/2018
- Enrichment Seminar for Entrepreneurship Students
- 03/2018
- PD 907- Honor Graduate Eligibility
- Civil Service Commission
- 06/2019
- Excellence in Service Award
- Junior Society of entrepreneurs
- DDOSC-Main campus
- Administrative Skills Training w/ Comprehensive ICT
- Infinitech Training Center
- 05/2026
Personal Information
Title: Customer Success Manager
Timeline
Senior Agent
RMS Collect Inc.
01.2024 - 01.2026
Customer Service Representative III
IBEX Global Solutions Philippines Inc.
01.2019 - 01.2023
Bachelor of Science - Entrepreneurship
Davao De Oro State College