Analee Francisco
Area Manager
Zamboanga City
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Area Manager
Red Ribbon Bakeshop, Inc.
Zamboanga City
12.2018 - Current
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Drove revenues and team morale by developing and deploying sales contests.
- Spearheaded successful charity sales program resulting in [Number]% sales growth.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Capitalized on new sales and business opportunities when developing partnerships with other companies, successfully increasing sales volume [Number]%.
- Transformed underperforming teams into productive, profitable teams.
- Supervised [Number] location managers and managed [Number] [Type] assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Resolved conflicts promptly to promote positive environment for customers.
- Oversaw budget planning, strategy development, community outreach for organization.
- Managed inventory and reduced shrinkage by [Number]% through detailed monitoring of daily operations and stock.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Optimized team performance with newly implemented sales and merchandising procedures.
Restaurant Opening Team Manager
Red Ribbon Bakeshop, Inc.
Cebu City
09.2015 - 11.2018
- Led employee relations through effective communication, coaching, training, and development.
- Implemented training programs to maximise team member development and potential.
- Delivered regular team meetings for aligned work towards common goals.
- Coordinated team collaboration to share ideas and build best practices.
- Launched quality assurance practices for each phase of development
- Developed detailed plans based on broad guidance and direction.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Restaurant Manager
Red Ribbon Bakeshop, Inc
Zamboanga City
07.2014 - 09.2015
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Motivated staff to perform at peak efficiency and quality.
Assistant Restaurant Manager
Red Ribbon Bakeshop, Inc.
Zamboanga City
10.2010 - 06.2014
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Designed and implemented strategies to reduce costs and waste.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
Office Staff Assistant
AER Construction and Development
Zamboanga City
11.2009 - 10.2010
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Collaborated with various departments to complete assigned tasks.
- Scheduled and coordinated travel arrangements for office staff members.
- Liaised between clients and vendors and maintained effective lines of communication.
Assistant Restaurant General Manager
Mang Inasal Philippines
Zamboanga City
07.2007 - 10.2009
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Teller
Sun Gate Pawnshop
Zamboanga City
09.2005 - 04.2007
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
Bachelor of Science - Business Management
Ateneo De Zamboanga University
La Purisima St. Zamboanga City 06.2000 - 03.2005
Skills
Business development and planning
undefinedTimeline
Area Manager
Red Ribbon Bakeshop, Inc.
12.2018 - Current
Restaurant Opening Team Manager
Red Ribbon Bakeshop, Inc.
09.2015 - 11.2018
Restaurant Manager
Red Ribbon Bakeshop, Inc
07.2014 - 09.2015
Assistant Restaurant Manager
Red Ribbon Bakeshop, Inc.
10.2010 - 06.2014
Office Staff Assistant
AER Construction and Development
11.2009 - 10.2010
Assistant Restaurant General Manager
Mang Inasal Philippines
07.2007 - 10.2009
Teller
Sun Gate Pawnshop
09.2005 - 04.2007
Bachelor of Science - Business Management
Ateneo De Zamboanga University
06.2000 - 03.2005
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