Ana Kristine Borromeo
Sales Development Representative
Naga City,Camarines Sur
Summary
Hello! My name is Ana. Energetic, compassionate, friendly sales specialist with over 6 years of experience in the world of sales and customer service in the Business Process Outsourcing industry. I offer my services in sales, customer management, and strategic business expansion from B2C to B2B in various roles related to sales and service. My interpersonal and communication skills are evident in my approach to dealing with clients and all levels of professionals. I can come up with viable solutions to any issue and challenge by setting good intentions.
I attribute my success to integrity, hard work, and dedication to my craft. At work, I prioritize fun environment, helping clients and colleagues as my platform for doing good. By harnessing my passion and curiosity, I am driven to achieve more in the field of sales and customer service, gaining continuous knowledge, efficiency, and growth.
Overview
9
9
years of professional experience
Work History
High Velocity Sales Business Development Rep
ConnectWise - Acquire Shore Solutions
Naga City, Camarines Sur
05.2021 - 05.2023
- Leveraged Salesforce CRM, Drift Chat and Microsoft PowerBI to manage the sales pipeline, track progress, and generate accurate sales forecasts.
- Collaborated with cross-functional teams to ensure seamless client onboarding and product adoption.
- Mentored and coached new hires with an empathetic and observant approach, helping them achieve their full potential and contributing to an increase in new hire productivity.
- Engaged prospective customers using a variety of
channels, such as chat, email, and phone calls, to
investigate opportunities and advance sales
conversations. - Attended sales sessions, monthly global BDR all-up for improvements, shout outs and enforce management's business processes.
- Helped develops and maintains connections with clients globally throughout North America, EMEA, and APAC.
- Learned and adapted quickly to new technology and software applications.
- Applied effective time management techniques to meet tight deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Sales Specialist
Bell Canada
Naga City, Camarines Sur
11.2018 - 03.2021
- Consistently exceeded sales targets by taking a customer-focused approach, identifying their needs, and providing solutions to make their lives easier.
- Promoted to Elite Sales Specialist due to proven track record of meeting and exceeding sales goals.
- Maintained high customer satisfaction ratings by effectively resolving customer concerns and providing proactive solutions.
- Exceeded customer satisfaction and a strong focus on customer needs making their lives a little bit better every day. Achieved high customer satisfaction ratings through proactive and effective one-call resolutions of customer concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Trained and mentored new sales representatives.
Customer Service & Sales Associate
Dish Network - SPi Global
Makati City
05.2014 - 04.2015
- Dedicated sales assistant with expertise in processing, tracking, and shipping orders efficiently while providing exceptional customer service.
- Skilled in assisting customers via phone and chat with fast typing skills and knowledge-based assistance.
- Achieved sales goals and providing a seamless sales experience for customers. Processed, tracked, and shipped orders efficiently while providing exceptional customer service.
- Assisted customers via phone and chat with fast typing skills and knowledge-based assistance.
- Received recognition for excellent customer service and sales performance in the third month being an employee for 3 months row.
Skills
Emotional Intelligence & Time ManagementLinkedin
Customer Success
Project management
Market research
Outlook & Teams, Outreach, Salesforce, Drift Chat, Zoom, MarketDynamic High Energy Problem solver Always learning InnovativeCollaborator Kind Giving Empathetic HumanBusiness-to-customer expertise
Lead Generation
Product and service sales
Business management and development
Sales Development
New Business Development
B2B Saas
B2B Software
Customer relationship management
Remote Monitoring and Management
Business Management Program
Demandbase
Gong
Salesforce
Salesforce lightning
Drift
Outreach
Microsoft PowerBI
Microsoft 365
Accomplishments
I believe I've become an integral member of the high-velocity sales BDR Manila team and have developed innovative ways to contribute to the company. I believe that I have met and responded to new challenges well and continued to add more value to the company. In the past year alone, I have achieved the following goals:
- Highest ranking BDR in SQO and Appointment last quarter in Team Manila with consistent performance until yet.
- Brought clients to the company, increasing total ConnectWise sales revenue hitting $243M overall.
- Finish my work as much as needed as voluntary service.
- Have gone and beyond the benchmarks for my position when I arrived at the company since May 2021.
- I've succeeded in making a significant change for my personal development as well. The self!
Affiliations
Feng Shui For Life
Life Mastery Club for Women
Confident, Successful Entrepreneurs
Timeline
High Velocity Sales Business Development Rep
ConnectWise - Acquire Shore Solutions
05.2021 - 05.2023
Sales Specialist
Bell Canada
11.2018 - 03.2021
Customer Service & Sales Associate
Dish Network - SPi Global
05.2014 - 04.2015