Ana Katrina Samson
Freelance Virtual Assistant
Las Piñas City
Summary
I have a total of 12 years of professional experience, starting with 8 years in a call center setting where I worked in various line of business, including financial, telco, and healthcare accounts. For the last 4 years, I have been working as a freelance virtual assistant from home, handling a range of job tasks such as admin assistance, underwriting, funding management, appointment setting, lead generation, and outbound sales.
Overview
11
11
years of professional experience
Work History
Local Area Manager
Liberty Capital Group
San Diego, California
03.2020 - Current
- Defined revenue and sales targets and motivated staff to exceed expectations.
- Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
- Attracted, retained and developed top talent to enhance team performance.
- Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
Healthcare Customer Service Advocate Tier 3
Optum Global Solutions
Alabang, Muntinlupa
06.2016 - 03.2020
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Telco Customer/Tier 2 Technical Support Representative
Convergys
Alabang, Muntinlupa City
09.2015 - 05.2016
- Dispatched field service technicians to correct issues requiring in-person technical assistance.
- Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
Credit Card Customer/Sales and Service Representative
Allsectech Mla. LTD
BGC, Taguig City
06.2012 - 02.2013
- Drove team revenue totals by bringing in top sales numbers.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
Education
Associate of Science - Nursing Science
University of Perpetual Help DALTA System
Las Pinas City, Philippines 04.2001 -
Skills
Creative merchandising
Timeline
Local Area Manager
Liberty Capital Group
03.2020 - Current
Healthcare Customer Service Advocate Tier 3
Optum Global Solutions
06.2016 - 03.2020
Telco Customer/Tier 2 Technical Support Representative
Convergys
09.2015 - 05.2016
Credit Card Customer/Sales and Service Representative
Allsectech Mla. LTD
06.2012 - 02.2013
Associate of Science - Nursing Science
University of Perpetual Help DALTA System
04.2001 -