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Ana Kalayaan Mallari
Spanish Social Media Support And A Licensed Financial Advisor
Makati
Summary
I am a creative person with very passionate character when it comes to doing what I love. I have more than 7 years of experience when it comes to doing Spanish Support and more than 13 years when it comes to customer service and call center experience. I have been a supervisor and a trainer for about 5 years before I decided to study Spanish.
I have a work station set up at home complete with one laptop and a desktop and a 25mbps internet connection. I also have a dependable pocket wifi so I can work wherever I am.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Licensed Financial Advisor (Part Time)
PRU Life UK Philippines
Makati
12.2018 - Current
- Part time work that deals with insurance and investments.
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and grow firm.
Spanish Senior Process Executive
Cognizant Philippines
Taguig
10.2017 - 06.2022
- Answered clients from Latin America and Europe via chat and email regarding their YouTube accounts
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team-building activities to enhance working relationships
- Resolved problems, improved operations and provided exceptional service
- Created plans and communicated deadlines to complete projects on time
Spanish Social Media Manager
IGT Technologies Philippines, Inc.
Mckinley, Taguig
05.2015 - 04.2017
- Collaborated with team members to achieve target results
- Prepared variety of different written communications, reports and documents
- Answered clients query regarding their flight details using Spanish language
- Answered comments and chats to our Facebook page using Spanish language
Education
Bachelor of Arts - MassCommunication
Saint Paul University Manila
Pedro Gil, Manila, Philippines 03.2006 - 03.2006
Skills
Financial Advisory Services
Interests
Dancing
Travelling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Licensed Financial Advisor (Part Time)
PRU Life UK Philippines
12.2018 - Current
Spanish Senior Process Executive
Cognizant Philippines
10.2017 - 06.2022
Spanish Social Media Manager
IGT Technologies Philippines, Inc.
05.2015 - 04.2017
Bachelor of Arts - MassCommunication
Saint Paul University Manila
03.2006 - 03.2006
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