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Ana Kalayaan Mallari
Spanish Social Media Support And A Licensed Financial Advisor
Makati
Summary
I am a creative person with very passionate character when it comes to doing what I love. I have more than 7 years of experience when it comes to doing Spanish Support and more than 13 years when it comes to customer service and call center experience. I have been a supervisor and a trainer for about 5 years before I decided to study Spanish.
I have a work station set up at home complete with one laptop and a desktop and a 25mbps internet connection. I also have a dependable pocket wifi so I can work wherever I am.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Licensed Financial Advisor (Part Time)
PRU Life UK Philippines
Makati
12.2018 - Current
- Part time work that deals with insurance and investments.
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and grow firm.
Spanish Senior Process Executive
Cognizant Philippines
Taguig
10.2017 - 06.2022
- Answered clients from Latin America and Europe via chat and email regarding their YouTube accounts
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team-building activities to enhance working relationships
- Resolved problems, improved operations and provided exceptional service
- Created plans and communicated deadlines to complete projects on time
Spanish Social Media Manager
IGT Technologies Philippines, Inc.
Mckinley, Taguig
05.2015 - 04.2017
- Collaborated with team members to achieve target results
- Prepared variety of different written communications, reports and documents
- Answered clients query regarding their flight details using Spanish language
- Answered comments and chats to our Facebook page using Spanish language
Education
Bachelor of Arts - MassCommunication
Saint Paul University Manila
Pedro Gil, Manila, Philippines 03.2006 - 03.2006
Skills
Financial Advisory Services
Life insurance
Underwriting and adjustments
Policy renewals
Client needs analysis
Social media management
Creative problem solving
Professional telephone demeanor
Administrative support
Typing 65 wpm
Transcribing documents
Compiling data
Word processing
Technical Support
Office administration
Data verification
Interests
Dancing
Travelling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Licensed Financial Advisor (Part Time)
PRU Life UK Philippines
12.2018 - Current
Spanish Senior Process Executive
Cognizant Philippines
10.2017 - 06.2022
Spanish Social Media Manager
IGT Technologies Philippines, Inc.
05.2015 - 04.2017
Bachelor of Arts - MassCommunication
Saint Paul University Manila
03.2006 - 03.2006