ANA JANE BARTOLOME
San Rafael
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Sales Advisor
Concentrix
10.2024 - Current
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Recorded accurate and efficient records in customer database.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
Customer Service Advisor
Concentrix
04.2019 - 02.2024
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Sales Associate
Deportes Inc
04.2015 - 03.2019
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Cashier
Landmark Trinoma
10.2014 - 03.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Savemore
08.2013 - 01.2014
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Education
Computer Secretarial
Bulacan Polytechnic College
San Rafael, Province Of Bulacan, Philippines04-2013
Skills
- Customer service experience
- Sales experience
- CRM proficiency
- Relationship building
- Retention strategies
- Objection handling
- Interpersonal communication skills
- Product and service knowledge
- Customer success management
- Time management
Timeline
Sales Advisor
Concentrix
10.2024 - Current
Customer Service Advisor
Concentrix
04.2019 - 02.2024
Sales Associate
Deportes Inc
04.2015 - 03.2019
Cashier
Landmark Trinoma
10.2014 - 03.2015
Cashier
Savemore
08.2013 - 01.2014
Computer Secretarial
Bulacan Polytechnic College
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