Anagrethel A. Gaabucayan
Cebu City,CEB
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
Work History
Property Account Manager
RealPage Philippines
04.2018 - Current
- Assist with prebill questions, concerns & approval
- Review Vacant Cost Recovery concerns
- Cater to submetering questions, maintenance proposal request and approval
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Generate manual final bills for clients
- Assist with resident billing concerns like utility charges, fees, etc.
Chat Support Representative
Conduent
07.2016 - 03.2018
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
Customer Service Associate
Convergys Cebu
11.2015 - 07.2016
- Assist Customer with Technical Issues
- Assist Customer with Billing issue
- Process Warranty Claim
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolution Specialist Desk
Convergys – Alabang
04.2010 - 11.2012
- Makes sure that the Site hits the set matrix goal.
- Improved customer satisfaction by resolving complex issues promptly and professionally.
- Provide training to agents who are having a hard time with a specific issue.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Trained new team members on company policies and resolution techniques, ensuring consistency in service delivery across the team.
Customer Care Representative
Convergys – Alabang
09.2005 - 04.2010
- Assist customer with their account – billing issue, plan change, activating new line, ESN change, etc.…
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Logged call information and solutions provided into internal database.
Assistant Office Manager / Technical Support
BNI - USA Learning Center
02.2003 - 08.2004
- Set-up and maintained office files and procedures, made travel arrangements; scheduled meetings and organized company functions.
- Performed light bookkeeping duties and prepared monthly financial reports.
- Front Desk Receptionist - deal with client’s inquiries, and other problems with regards to clients.
- Handles the Local Area Network of the office.
Front Desk – Technical Support
CHIW- Arizona Study Center
09.2002 - 02.2003
- Assist nurses in there review and help them with there computer problems.
Internet – Admin Trainee
Koinonia Internet Café
06.2001 - 08.2001
- Maintained the Local Area Network of the Internet Café.
Education
Bachelor of Science - Computer Science
E-College Cebu (STI-Cebu)
04.2002
Bachelor of Science - Computer Science
Systems Technology Institute
01.1998
Computer Programming
Systems Technology Institute
01.1996
Bachelor of Science - Physical Therapy
Liceo de Cagayan
01.1995
Secondary
Montessori de Oro
03.1993
Primary
Montessori de Oro
03.1989
Skills
- Account management
- Client support
- Teamwork and collaboration
- Client relations
Timeline
Property Account Manager
RealPage Philippines
04.2018 - Current
Chat Support Representative
Conduent
07.2016 - 03.2018
Customer Service Associate
Convergys Cebu
11.2015 - 07.2016
Resolution Specialist Desk
Convergys – Alabang
04.2010 - 11.2012
Customer Care Representative
Convergys – Alabang
09.2005 - 04.2010
Assistant Office Manager / Technical Support
BNI - USA Learning Center
02.2003 - 08.2004
Front Desk – Technical Support
CHIW- Arizona Study Center
09.2002 - 02.2003
Internet – Admin Trainee
Koinonia Internet Café
06.2001 - 08.2001
Bachelor of Science - Computer Science
Systems Technology Institute
Computer Programming
Systems Technology Institute
Bachelor of Science - Physical Therapy
Liceo de Cagayan
Secondary
Montessori de Oro
Primary
Montessori de Oro
Bachelor of Science - Computer Science
E-College Cebu (STI-Cebu)
References
- Brigoli, Michael Team Leader RealPage Philippines- Cebu, Philippines
- Rev. Ucab, Raul Senior Pastor, Divine Healing Ministry, Cagayan de Oro City, 9000
Hobbies and Interests
Internet Surfing, chatting, reading, cooking, swimming, rock & mountain climbing, white water rafting
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