Hi, I’m
ANABELLE BELAYA
Quality Analyst
Makati City,Metro Manila
Summary
Results-driven Quality Analyst with a strong background in process optimization, product quality assurance, and customer service within the BPO industry. Experienced in conducting in-depth Root Cause Analysis to minimize errors and implementing strategic improvements to enhance operational efficiency and client satisfaction. Detail-oriented with a keen eye for quality standards, complemented by excellent interpersonal skills to foster collaboration and continuous development. Dedicated to delivering excellence through data-driven decision-making and proactive solutions.
Overview
5
years of professional experience
4
years of post-secondary education
2
Languages
Work History
Genpact Philippines
Quality Analyst
05.2022 - Current
Job overview
- Ensure quality improvement by meticulously evaluating opportunities, identifying errors and trends through root cause analysis, and providing actionable feedback to align processes with company standards
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
Sutherland Global Services
Customer Service Associate
04.2021 - 05.2022
Job overview
- Handle customer inquiries and account issues, resolve access blocks, and assess customer needs with empathy to enhance satisfaction through proactive support
- Maintained a high level of product knowledge, providing accurate information to customers.
Starbucks
Barista
01.2020 - 03.2021
Job overview
- Maintained a safe, clean, and professional workspace, ensuring a welcoming environment for customers and staff at all times.
- Managed customer interactions by taking orders, preparing beverages, serving food, cleaning tables, and restocking the bar to maximize efficiency.
Education
AMA Computer College MakatiMakati City, Metro Manila, Philippines
Bachelor of Science from Psychology
01.2022 - 01.2024
University of Makati (Higher School Ng UMakMakati City, Metro Manila, Philippines
Senior High School from Cookery
01.2016 - 01.2018
Skills
Microsoft Excel/Spreadsheet
undefinedReferences
Evan Anthony Tayag - +63-917-658-3094
Genpact Quality Lead
Felina Magalang - +63-991-765-5410
Genpact Quality Analyst
Timeline
Quality Analyst
Genpact Philippines
05.2022 - Current
AMA Computer College Makati
Bachelor of Science from Psychology
01.2022 - 01.2024
Customer Service Associate
Sutherland Global Services
04.2021 - 05.2022
Barista
Starbucks
01.2020 - 03.2021
University of Makati (Higher School Ng UMak
Senior High School from Cookery
01.2016 - 01.2018
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