Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
ANABELLE BALDONADO

ANABELLE BALDONADO

Imus

Summary

  • Administrative professional with proven track record in managing office environments and facilitating efficient operations. Known for strong focus on team collaboration and adapting to changing needs, ensuring reliable support across various functions. Displays excellent organizational and communication skills, contributing to seamless office management.
  • Experienced with managing and optimizing office operations to enhance productivity. Utilizes strong organizational and communication skills to ensure smooth workflow and efficient task completion. Knowledge of team collaboration techniques and adaptability in dynamic work environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

HR and Admin Officer

Smartwork Services Incorporated
01.2025 - Current
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
  • Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
  • Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
  • Maintained inventory of office supplies and placed orders.

Restaurant Manager

Earth & Shore Tourism Venture Corporation
07.2024 - 01.2025
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Developed unique events and special promotions to drive sales.

Restaurant Supervisor

RVD Food Inc. Chungdam Korean Fine Dining
09.2023 - 04.2024
  • Respond efficiently and accurately to customer complaints
  • Organize and supervise shifts
  • Appraise staff performance
  • Coordinate daily with the front and back of the house operations
  • Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
  • Enhanced team performance with regular evaluations and constructive feedback.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.

Assistant Restaurant Manager

Milagrita Global Food Corp. Samgyupsalamat Unlimited Korean BBQ
08.2022 - 08.2023
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Coordinate daily with the front of the house and back of the house restaurant operations.
  • Deliver superior service and Maximize customer
  • Organize and responds efficiently to customer complaints
  • Ensure compliance with sanitation and safety regulations
  • Control operational cost and identify measures to cut waste
  • Train new employees on proper customer service practices
  • Appraise staff performance and provide feedback to improve productivity

Administrative Officer

Sealandair Logistics Solutions, Inc.
05.2017 - 04.2020
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Completed daily logs for management review.
  • Maintained accurate records, ensuring timely processing of invoices and payments.
  • Facilities and Management
  • General House Keeping
  • Office Supplies Management
  • Utilities Management
  • Office Management
  • Physical Asset Inventory Management

Merchandising Officer

Sun Cruises, Inc.
06.2015 - 04.2017
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Corporate Services Officer

Magsaysay Shipmanagement Inc.
08.2011 - 05.2015
  • Implemented robust data management systems safeguarding sensitive information and maintaining the utmost confidentiality.
  • Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
  • Facilities and Management
  • General Housekeeping
  • Physical Asset Inventory Management
  • Cost distribution of office supplies and utilities charges
  • Office Supplies Management
  • Utilities Management

Administrative Assistant

New Personnel Builders And Consultancy Inc.
11.2010 - 07.2011
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns efficiently, and building strong relationships.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.

Cabin Attendant

Sun Cruises Inc. - Magsaysay Shipping & Logistics
04.2009 - 03.2010
  • Assisted in the boarding process, making sure passengers were comfortable and settled before departure.
  • Consistently received positive feedback from both colleagues and passengers for outstanding professionalism, dedication, and service quality provided onboard each seat assignment.
  • Ensured safety of all passengers by conducting thorough cabin checks and adhering to strict protocols.
  • Educated passengers about emergency equipment usage and safety procedures during pre-departure announcements, promoting a safe travel environment.
  • Collaborated with fellow crew members for efficient workflow and optimal customer satisfaction.
  • Handled passenger concerns or complaints professionally, finding effective solutions to maintain overall satisfaction.

Cabin Attendant

Jumbo Inc. - Supercat Fast Ferry Corp.
05.2007 - 12.2007
  • Assisted in the boarding process, making sure passengers were comfortable and settled before departure.
  • Consistently received positive feedback from both colleagues and passengers for outstanding professionalism, dedication, and service quality provided onboard each seat assignment.
  • Maintained a clean and organized cabin environment for the comfort of passengers during travel.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices in customer service excellence.
  • Ensured safety of all passengers by conducting thorough cabin checks and adhering to strict protocols.
  • Contributed to consistently high on-time performance records by completing tasks swiftly without compromising quality or safety standards.
  • Provided personalized assistance to passengers with special needs, ensuring their comfort throughout the travel experience.

Education

Bachelor of Science - Major in Commerce

Occidental Mindoro State University
San Jose, Occidental Mindoro
04.2004

MBA - UNDER GRADUATE

PAMBANSANG LUNGSOG NG MAYNILA
Manila, Metro Manila

Skills

  • Strong organizational abilities
  • Calendar management
  • Event management
  • Service excellence
  • Relationship building
  • Skilled in Microsoft Office tools
  • Organizational time strategies
  • Office management
  • Records management
  • Documentation and control

Certification

  • 2022-12 Bread and Pastry NC 2 Certificate
  • 2021-12 Barista NC 2 Certificate

Timeline

HR and Admin Officer

Smartwork Services Incorporated
01.2025 - Current

Restaurant Manager

Earth & Shore Tourism Venture Corporation
07.2024 - 01.2025

Restaurant Supervisor

RVD Food Inc. Chungdam Korean Fine Dining
09.2023 - 04.2024

Assistant Restaurant Manager

Milagrita Global Food Corp. Samgyupsalamat Unlimited Korean BBQ
08.2022 - 08.2023

Administrative Officer

Sealandair Logistics Solutions, Inc.
05.2017 - 04.2020

Merchandising Officer

Sun Cruises, Inc.
06.2015 - 04.2017

Corporate Services Officer

Magsaysay Shipmanagement Inc.
08.2011 - 05.2015

Administrative Assistant

New Personnel Builders And Consultancy Inc.
11.2010 - 07.2011

Cabin Attendant

Sun Cruises Inc. - Magsaysay Shipping & Logistics
04.2009 - 03.2010

Cabin Attendant

Jumbo Inc. - Supercat Fast Ferry Corp.
05.2007 - 12.2007

Bachelor of Science - Major in Commerce

Occidental Mindoro State University

MBA - UNDER GRADUATE

PAMBANSANG LUNGSOG NG MAYNILA

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