Anabelle Anore
San Mateo ,Rizal
Summary
Customer Service Representative with strong ability to resolve customer issues and provide exceptional support. Consistently delivers positive interactions, contributing to customer loyalty. Strong communication skills coupled with an empathetic approach, fostering trust and satisfaction. Proven ability to work collaboratively within teams, enhancing service delivery and operational efficiency.
Overview
1
1
Language
15
15
years of professional experience
Work History
Customer Service Representative
Probecx
11.2025 - 03.2026
- Resolved customer service enquiries efficiently, ensuring accurate information delivery.
- Provided support for product-related inquiries, feedback, and complaints, enhancing customer experience.
- Maintained composure during high-stress customer interactions to handle customer complaints and solve problems.
- Managed and resolved negative customer communications effectively to achieve a positive outcome.
- Facilitated fulfilment of customer orders through various channels, ensuring timely and accurate processing.
- Coordinated with logistics teams to optimise delivery schedules, reducing wait times and improving customer satisfaction scores.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
Chat Support Representative
Probecx
01.2024 - 03.2025
- Managed live chat inquiries, providing timely and accurate responses to customer queries to enhance satisfaction levels.
- Handled multiple chat sessions simultaneously, maintaining high-quality service standards under pressure.
- Responded to customer queries and followed up post-chat, reinforcing customer relationships and satisfaction.
- De-escalated negative correspondence, facilitating resolution and promoting a positive customer experience.
- Built expert knowledge of company products and services to accurately answer customers queries.
- Utilised CRM software to log customer interactions, enabling tailored follow-ups and enhancing customer experience.
- Monitored chat performance metrics, striving for continuous improvement in response times and customer satisfaction scores.
- Followed escalation guidelines to escalate complex issues to relevant staff members.
- Sent or escalated tasks to relevant departments for prompt resolution.
Customer Service Representative
Manulife
05.2022 - 10.2022
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Resolved customer service enquiries efficiently, ensuring accurate solutions.
- Supported customers with product-related queries, feedback, and complaints to enhance their experience.
- Established rapport with customers through professional and courteous interactions.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Maintained accurate records of customer interactions, detailing enquiries, comments, and resolutions for future reference.
Customer Service Representative
Concentrix
10.2017 - 06.2021
- Delivered first-class customer service by proactively anticipating and addressing customer needs.
- Addressed customer service enquires quickly and accurately.
- Built rapport with customers through courteous and professional communications.
- Remained calm under pressure to handle customer complaints and solve problems.
- Managed and resolved negative correspondence to restore customer satisfaction. to achieve positive outcome.
- Met demands of high-volume customer enquiries and exceeded performance targets.
- Led weekly team meetings to discuss performance metrics, encouraging a culture of continuous improvement and excellence.
Email Customer Support
Digiage Marketing
02.2017 - 09.2017
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to identify needs and provide tailored service.
- Actively listened to customers to fully understand requests and address concerns.
- Addressed customer concerns promptly and escalated major issues to supervisor.
- Identified issues, analysed information and provided solutions to problems.
- Developed customer engagement strategies to improve satisfaction through exceptional service.
- Collaborated with team members to meet and exceed target results.
- Built and maintained courteous and effective working relationships.
Sales and Customer Service Representative
Teleperformance PH
03.2016 - 08.2016
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.
- Informed customers of promotions and special offers, contributing to sales growth.
- Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
- Followed up with customers to provide support and ensure satisfaction with resolutions.
- Assessed customer needs through detailed consultations, recommending products that perfectly matched their requirements.
- Provided after-sales support, including troubleshooting and advice, to ensure customer satisfaction and loyalty.
- Provided information and advice on product options, assisting customers in making informed choices.
- Addressed customer queries to provide information regarding product specifications and uses.
- Coordinated and scheduled timely deliveries of new products to ensure inventory availability.
Customer Service Representative
Convergys
10.2014 - 01.2016
- Handled inbound customer service calls, resolving queries and complaints to maintain high satisfaction levels.
- Maximised customer satisfaction by resolving service issues promptly.
- Resolved customer service enquiries promptly and accurately, enhancing overall customer experience.
- Assisted customers with product-related questions, feedback and complaints.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- De-escalated negative correspondence to achieve a positive outcome.
- Built rapport with customers through courteous and professional communications.
- Dispatched tasks to appropriate departments for swift resolution. to appropriate departments for swift resolution.
Sales and Customer Service Representative
Globe Telecom
06.2011 - 09.2014
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Practised upsell and cross-sell promotions to gain leads and increase profits.
- Informed customers of promotions and special offers to increase sales and revenue.
- Developed short-term and long-term goals to meet sales targets and increase customer retention.
- Assessed customer needs through detailed consultations, recommending products that perfectly matched their requirements.
- Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Educated customers on how to use products or services by providing demonstrations and presentations.
- Addressed customer queries to provide information regarding product specifications and uses.
- Evaluated customer preferences and needs to establish productive and long lasting relationships.
- Demonstrated courtesy, respect and patience in dealing with customers to comply with company policies and procedures.
- Processed refunds, exchanges and service requests for customers.
- Scheduled new product deliveries.
Education
Bachelor of Business Administration - Management Information System
Philippines School of Business Administrations
Quezon City, 0001-1998
Skills
- CRM software
- Customer relationship management
- Order processing
- Complaint resolution
- Query resolution
- Ticket management
- Live chat support
- Live chat operation
- Customer service
- Sales support
- Call centre experience
- Escalation management
- Problem solving
- Conflict resolution
- Product knowledge
- Microsoft Office
- Active listening
- Stress management
Languages
English
Upper Intermediate
B2
Interests
- Live Streaming and Singing during free time
- Cooking different food
- Playing Badminton and Volleyball
- Watching movies
- Create some content for vlogging
Timeline
Customer Service Representative
Probecx
11.2025 - 03.2026
Chat Support Representative
Probecx
01.2024 - 03.2025
Customer Service Representative
Manulife
05.2022 - 10.2022
Customer Service Representative
Concentrix
10.2017 - 06.2021
Email Customer Support
Digiage Marketing
02.2017 - 09.2017
Sales and Customer Service Representative
Teleperformance PH
03.2016 - 08.2016
Customer Service Representative
Convergys
10.2014 - 01.2016
Sales and Customer Service Representative
Globe Telecom
06.2011 - 09.2014
Bachelor of Business Administration - Management Information System
Philippines School of Business Administrations