Summary
Overview
Work History
Education
Skills
Timeline
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Anabella Lucin

Anabella Lucin

Cainta,Metro Manila

Summary

Dynamic Trust and Safety Associate at Accenture skilled in identifying harmful content and providing actionable feedback, I excel in communication and problem-solving, ensuring compliance and user satisfaction. Committed to maintaining high standards in content moderation and customer service.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience

Work History

Trust And Safety Associate

Accenture
08.2024 - 10.2024
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.

Content Moderator

TaskUs
03.2024 - 07.2024
  • Reduced response time for content review, ensuring a safer online environment for users.
  • Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
  • Ensured a consistent application of moderation standards across all categories, reducing discrepancies in enforcement actions taken against violators.
  • Suggested improvements to content to enhance quality and accuracy.

Sales Associate

Afni Inc, Verizon
07.2023 - 01.2024
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Phone Banker

Wells Fargo
02.2020 - 04.2021
  • Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
  • Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
  • Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team.
  • Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.

Education

Bachelor of Science - Clinical Psychology

Far Eastern University
Manila, Metro Manila, Philippines
03.1989

Skills

  • HIPAA compliance
  • Insurance verification
  • Patient confidentiality
  • Medical terminology
  • Call center experience
  • Medical billing
  • Policy adherence
  • Empathy and patience
  • Healthcare industry
  • Strong interpersonal skills
  • Multitasking and organization
  • Customer service
  • Financial procedures adherence
  • Payment processing
  • English fluency
  • Verbal and written communication
  • Medical coding
  • Inbound call management
  • Microsoft office
  • Computer skills
  • De-escalation techniques
  • Understanding customer needs

Timeline

Trust And Safety Associate

Accenture
08.2024 - 10.2024

Content Moderator

TaskUs
03.2024 - 07.2024

Sales Associate

Afni Inc, Verizon
07.2023 - 01.2024

Phone Banker

Wells Fargo
02.2020 - 04.2021

Bachelor of Science - Clinical Psychology

Far Eastern University
Anabella Lucin