ANA B. GUZMAN
Sales And Service Specialist
Ligao,ALB
Summary
Motivated Sales Associate bringing a solution-driven mentality developed over 16 years of experience in the BPO industry. Accomplished in increasing sales and customer numbers. Consistent Top 10 Agent ranking out of 500 sales agents in the campaign. Goal-oriented worker with outstanding knowledge of Customer Service and Sales.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Inbound Sales Specialist
ACQUIRE BPO
Quezon City
03.2013 - 05.2022
- Handled B2C and B2B Australian account (Dodo). Been with company for 9 years and I'm one of their consistent top agents in the whole campaign.
- Managed to sign up 10 -15 customers per day while quota is only for 5.
- Inbound, Outbound, Chat Support, Email Support, SMS and Setting up appointments for follow up.
- Used Salesforce.
- Worked with multiple means of communication within fast-paced environment.
- Exceeded productivity targets and sales goals by 100% consistently.
- Worked with 10 - 15 daily customers to sell broadband and power and gas services.
Customer Service Representative
STREAM GLOBAL SERVICES
Quezon City
04.2008 - 02.2013
- Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating.
- Passed KPI's quarterly.
- Upsell add ons services to customer.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
Outbound Sales Representative
GLOBE TELECOM
Mandaluyong City
05.2007 - 09.2008
- Conducted 200 outbound phone calls daily to reach potential clients and market Globe products and services.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Overcame objections using friendly, persuasive strategies.
Inbound Sales Representative
ePLDT VOCATIV SYSTEMS, INC
Taguig City
10.2007 - 01.2008
- Increased overall sales by 80% through streamlining sales procedures and maintaining long-term relationships with clients.
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
- Responded to customers within required turnaround times.
- Exceeded productivity targets and sales goals by 80%.
Education
Bachelor of Arts - PEACE STUDIES
BICOL UNIVERSITY CSSP
Daraga Albay 03.2002 - 03.2006
High School Diploma -
LIGAO NATIONAL HIGH SCHOOL
Ligao City, Albay 03.1998 - 03.2002
Skills
Inbound Sales
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Inbound Sales Specialist
ACQUIRE BPO
03.2013 - 05.2022
Customer Service Representative
STREAM GLOBAL SERVICES
04.2008 - 02.2013
Inbound Sales Representative
ePLDT VOCATIV SYSTEMS, INC
10.2007 - 01.2008
Outbound Sales Representative
GLOBE TELECOM
05.2007 - 09.2008
Bachelor of Arts - PEACE STUDIES
BICOL UNIVERSITY CSSP
03.2002 - 03.2006
High School Diploma -
LIGAO NATIONAL HIGH SCHOOL
03.1998 - 03.2002
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