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ANA THERESE O. ANDRINO
Branch Manager
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
Languages
1
1
Certification
15
15
years of professional experience
Work History
Branch Head
Palawan Group of Company
07.2018 - 05.2026
- Processed financial transactions accurately and efficiently at point of sale.
- Oversaw daily operations to maintain workflow and productivity.
- Provided assistance to customers in resolving inquiries and issues.
- Developed high-performing team through targeted recruitment, training, coaching initiatives, fostering a culture of excellence.
- Managed risk by ensuring adherence to regulatory requirements and internal policies.
- Hit the overall annual sales by 100% by incorporating several quality process improvements within branch.
- Initiated cross-selling efforts, enhancing product penetration among existing customers and contributing to overall sales growth.
- Complied with regulatory guidelines and requirements.
- Supervise daily operation
- Maintained accurate records of all transactions, ensuring audit compliance and data integrity.
- Maintained friendly and professional customer interactions.
- Achieved annual sales target by 100% through implementation of quality process improvements within branch.
Supervisor
Bea’s Bakeshop
01.2011 - 01.2016
- Oversaw daily operations at branch, ensuring all tasks were completed efficiently.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced team communication through regular meetings and fostering open dialogue, leading to improved collaboration.
- Identified and addressed operational inefficiencies by implementing corrective measures, resulting in increased effectiveness.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Maintained high safety standards to ensure a secure workplace for all employees and visitors.
- Implemented cost-saving measures that reduced operational expenses by streamlining processes and renegotiating contracts.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Streamlined inventory management processes, leading to more organized and a more organized and efficient stock handling system.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Bachelor of Science - Commerce-Business Management
South Western University
Urgello St., Cebu City, 6000, Philippines10-2010
High School Diploma -
Cebu Roosevelt Memorial College
San Vicente St., Bogo, Cebu 04.2001 -
Gairan Elementary School
Gairan, Bogo, Cebu 04.2001 -
Skills
Branch operations management
Sales strategy
Cash management
Compliance management
Process improvement
Team supervision
Customer relationships
Banking
Communication Skills
Decision-making
Critical Thinking
Management Skills
Communication Skills
Customer service
Customer service
Additional Information
Seminars and Trainings
Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) Fundamentals Course - November 24, 2025
Basic Concepts of the Anti-Money Laundering & Countering Financing of Terrorism - January 29, 2025
Information Security Awareness and Refresher Course - January 27, 2025
Targeted Financial Sanctions (TFS) Course - June 20, 2024
Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) Fundamentals Course - June 18, 2024
Advanced Jewelry Appraising - June 26 - 27, 2019
Food Handlers Class Training - September 23, 2011
Certificate of Recognition
Non-Academic Scholar with the degree of Bachelor of Science in Commerce major in Business Management
May 2006 - October 2010
Software
Certification
Certified Advanced Jewelry Appraiser
Interests
Reading and Watching Short Movies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved yearly quota of 100% through implementation of strategic initiatives.
Timeline
Certified Advanced Jewelry Appraiser
06-2026
Branch Head
Palawan Group of Company
07.2018 - 05.2026
Supervisor
Bea’s Bakeshop
01.2011 - 01.2016
High School Diploma -
Cebu Roosevelt Memorial College
04.2001 -
Gairan Elementary School
04.2001 -
Bachelor of Science - Commerce-Business Management
South Western University