Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Ana Marie Dalangin

Ana Marie Dalangin

Remote Administrative & Customer Support Specialist
Batangas

Summary

With more than 8 years of experience as a versatile virtual assistant, I specialize in Customer Service, Shopify support, real estate admin, and general operations. I thrive in fast-paced, remote environments and pride myself on delivering smooth, reliable support that helps businesses grow. Whether it's managing client relationships, streamlining workflows, or keeping Shopify stores running flawlessly—I've got it covered.

Overview

9
9
years of professional experience
4
4
Certifications

Work History

Customer Service Representative

Amberjack
11.2023 - 02.2025
  • Email, Chat, and Call Support
  • Refund and Order Management
  • Macro Creation

Dropshipping Store Manager

DROPSHIPPING E-COMMERCE STORE
01.2023 - 11.2024
  • Product Listing Creation (descriptions, photos, prices, and reviews)
  • Order and Fulfillment Management
  • Customer Service and Supplier Communication
  • Shopify Management
  • Reviews/Feedback Management
  • Personal and Admin Tasks Management from CEO

Customer Service Representative

FASHION E-COMMERCE STORE
09.2022 - 01.2023
  • Chat, Email, and Phone Management
  • Refunds and Order Management
  • Macro Creation
  • Reports and Admin tasks

Customer Service Representative

PRINT-ON-DEMAND E-COMMERCE STORE
06.2022 - 12.2022
  • Chat and Email Management
  • Refunds and Cashback Management
  • Order Management (Shopify)

Real Estate & Property Management VA

REAL ESTATE COMPANY
03.2022 - 08.2022
  • Transaction Coordination
  • Social Media Management
  • File Organization and Management
  • Basic Accounting
  • Government Utilities Management

Real Estate Virtual Assistant

REAL ESTATE COMPANY
03.2021 - 03.2022
  • Transaction Coordination
  • File Organization and Management
  • Social Media Management

Customer Service Representative

TaskUs (Lizardbear Tasking Inc.)
01.2020 - 02.2021
  • Account: PuppySpot
  • Screening breeders through calls
  • Inbound, and outbound calls
  • Data Entry
  • Google Drive Management

CSR & Cheque Advisor

TechMahindra V-Customer Ltd.
02.2017 - 11.2019
  • Account: Finastra
  • Answering inbound calls
  • Doing outbound calls
  • Tracking orders
  • Processing refunds
  • Preparing cheques for banks and customers

Customer Service Representative

Alorica
11.2015 - 12.2016
  • Account: Macys & Bloomingdales
  • Answering inbound calls
  • Processing refunds
  • Tracking orders

Education

BS - Architecture

Technological Institute of The Philippines

Skills

  • Email, Live Chat & Ticket Support (Gorgias)

  • Product Listing & Optimization

  • Order & Inventory Management

  • Returns & Refund Processing

  • Creating Promotional Graphics (Canva)

  • Calendar Management & Appointment Setting

  • Task & Project Management (Asana)

  • Basic Accounting

Websites

Certification

Admin Power User (Shopify) Certification, https://academy.gorgias.com/certificate/7z5lBWBYoA

Timeline

Customer Service Representative

Amberjack
11.2023 - 02.2025

Dropshipping Store Manager

DROPSHIPPING E-COMMERCE STORE
01.2023 - 11.2024

Customer Service Representative

FASHION E-COMMERCE STORE
09.2022 - 01.2023

Customer Service Representative

PRINT-ON-DEMAND E-COMMERCE STORE
06.2022 - 12.2022

Real Estate & Property Management VA

REAL ESTATE COMPANY
03.2022 - 08.2022

Real Estate Virtual Assistant

REAL ESTATE COMPANY
03.2021 - 03.2022

Customer Service Representative

TaskUs (Lizardbear Tasking Inc.)
01.2020 - 02.2021

CSR & Cheque Advisor

TechMahindra V-Customer Ltd.
02.2017 - 11.2019

Customer Service Representative

Alorica
11.2015 - 12.2016

BS - Architecture

Technological Institute of The Philippines

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Ana Marie DalanginRemote Administrative & Customer Support Specialist