Ana Mae D. Lagaras
Customer Service Representative
Mandaue City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
17
17
years of post-secondary education
Work History
Customer Service Representative
Teleperformance
09.2023 - 12.2024
- Communication Skills
- Self-Discipline
- Good Time Management
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Public Administration -
Cebu Technological University Main Campus
01.2019 - 04.2023
Senior High School Attainment - Humanities and Social Sciences
Cebu Technological University
M.J. Cuenco Ave., Corner R. Palma St., Cebu City, 01.2017 - 04.2019
Junior High School - undefined
Abellana National School
01.2013 - 04.2017
Elementary School Attainment - undefined
YLAC (Young Ladies Association of Charity)
01.2007 - 04.2013
Skills
Adaptability and flexibility
Additional Information
Alexa Dejan
Customer Service Representative
TP- Cebu
Phone: +63 926 261 4716
Leonilyn Serna
Customer Service Representative
Colleague
Phone: +63 999 389 1083
Paula C. Canillo
Customer Service Representative
Colleague
Phone: +63 966 320 5957
Timeline
Customer Service Representative
Teleperformance
09.2023 - 12.2024
Bachelor of Public Administration -
Cebu Technological University Main Campus
01.2019 - 04.2023
Senior High School Attainment - Humanities and Social Sciences
Cebu Technological University
01.2017 - 04.2019
Junior High School - undefined
Abellana National School
01.2013 - 04.2017
Elementary School Attainment - undefined
YLAC (Young Ladies Association of Charity)
01.2007 - 04.2013
Similar Profiles
Nazrin AlakbarzadeNazrin Alakbarzade
Customer Representative at TeleperformanceCustomer Representative at Teleperformance
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
ASMITA BAGULASMITA BAGUL
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
Daysi EscobarDaysi Escobar
Quality Assurance Analyst at TeleperformanceQuality Assurance Analyst at Teleperformance
Janelyn Piscos NuñezaJanelyn Piscos Nuñeza
Accountant II at Realpage Philippines, Inc.Accountant II at Realpage Philippines, Inc.