Ana Bernadette Alfonso
0077 Sto Nino Hagonoy,Bulacan
Summary
Dynamic professional with a strong dedication to enhancing customer experiences across diverse roles. Utilises adaptability and proactive problem-solving to navigate challenges, whilst fostering collaboration within teams. Champions product knowledge and staff education to drive overall business success.
Overview
9
9
years of professional experience
Work History
Customer Representative III
Telus International Philippines
Taguig
08.2022 - Current
- Assisting customer with payment and credit concerns..
- Processed customer orders with accuracy, ensuring timely delivery and customer contentment.
- Participated in training sessions to stay abreast of new products and service techniques.
- Independently conducted investigations into product malfunctions or customer complaints, resolving in a timely and efficient manner.
Call Center Representative
Alorica
Quezon City
09.2019 - 11.2020
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Remained calm under pressure to handle customer complaints and solve problems.
- Managed high volume of customer calls, efficiently handling inquiries and resolving issues to uphold customer satisfaction.
- Maintained detailed product knowledge to competently and expertly advise customers.
Call Center Representative
Teleperformance
Mandaluyong
01.2018 - 08.2019
- Collaborated with store team members to achieve target results.
- Resolved queries and problems fromj store tream members using effective communication and providing step-by-step solutions.
Cashier Staff
70's Bistro Music Bar & Restaurant
Quezon City
08.2017 - 01.2018
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Maintained clean, tidy and organised checkout areas.
- Completed daily records updates to track sales and accurate payment totals.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
Brand Ambassador
Tokyo Milk Cheese Factory
Pasig City
02.2017 - 08.2017
- I-Foods Group Inc.
- Educated customers about company products through product demonstrations.
- Interacted face-to-face with customers to promote products and services and increase sales.
- Gave clients sample products to test and evaluate goods before purchase as proofs-of-concept.
Education
Secondary -
Saint Anne’s Catholic High School
12.2010
Elementary -
Hangga Elementary School
12.2006
BS - Psychology
Bulacan State University
Skills
- Adaptability
- Versatility
- Technology skills
- Proactive attitude
- Goal-oriented
- Conflict resolution
- Team collaboration
- Product knowledge
- Staff education and training
References
- Ms. Pauline Espiritu, Account Supervisor at Teleperformance, Mandaluyong, +63922 761 8663`
- Mr. Liberato Jabonero, Subject Matter Exopert at Telus Digital, Taguig, +09474229994
- Mr. Danford Rosales, Account Supervisor, Alorica, Cubao, +639354114028
Disclaimer
I hereby declare that all the information mentioned here are true and verifiable at any point of time.
Personal Information
- Age: 31
- Height: 150 cm
- Weight: 126 lbs
Timeline
Customer Representative III
Telus International Philippines
08.2022 - Current
Call Center Representative
Alorica
09.2019 - 11.2020
Call Center Representative
Teleperformance
01.2018 - 08.2019
Cashier Staff
70's Bistro Music Bar & Restaurant
08.2017 - 01.2018
Brand Ambassador
Tokyo Milk Cheese Factory
02.2017 - 08.2017
Secondary -
Saint Anne’s Catholic High School
Elementary -
Hangga Elementary School
BS - Psychology
Bulacan State University