Amylou Asuncion
Receptionist
Ifugao
Summary
Dedicated service professional with strong customer service and communication skills. Proven ability to enhance guest satisfaction through collaboration and efficient operations.
Overview
8
8
years of professional experience
Work History
Service Crew Member
Healy Mac's Irish Bar Pinang
Pulau Pinang
06.2019 - 12.2019
- Provided exceptional customer service, ensuring a welcoming atmosphere for patrons.
- Assisted in food preparation and ensured adherence to hygiene standards.
- Collaborated with team members to maintain efficient workflow during high-traffic periods.
Guest Service Ambassador
Vouk Hotel Suites
Georgetown,Pulau Pinang, Malaysia
01.2017 - 05.2019
- Delivered exceptional guest experiences through effective communication and personalized service.
- Assisted guests with reservations, inquiries, and check-in/check-out processes efficiently.
- Resolved guest complaints promptly, ensuring satisfaction and loyalty to the brand.
- Collaborated with housekeeping and maintenance teams to uphold high standards of cleanliness and functionality.
Assistant Manager
MERCURY DRUG CORPORATION
Santiago, Province Of Isabela, Philippines
05.2014 - 09.2016
- Led daily operations to ensure efficient workflow and adherence to company standards.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Implemented process improvements that streamlined inventory management and reduced discrepancies.
- Developed training programs focused on product knowledge and customer service excellence.
- Increased sales through effective merchandising strategies and targeted promotions.
General Clerk/Administrative Assistant
MERCURY DRUG CORPORATION
Santiago, Province Of Isabela, Philippines
04.2013 - 05.2014
- Processed high volumes of transactions accurately and efficiently in a fast-paced retail environment.
- Managed inventory levels, ensuring optimal stock availability and minimizing discrepancies.
- Organized and maintained filing systems for customer records and transaction documentation.
- Conducted regular audits of cash registers to ensure financial accuracy and compliance with company policies.
- Strengthened vendor relationships through consistent communication and timely resolution of issues, fostering a positive working rapport.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Cashier
MERCURY DRUG CORPORATION
Santiago, Province Of Isabela, Philippines
03.2012 - 03.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through meticulous cash handling practices.
- Monitored inventory levels at the register, ensuring availability of essential items for purchase.
Education
Bachelor of Science - Information And Communication Technology
Ifugao State University
Alfonso Lista,Ifugao04-2011
Skills
- Customer service
- Strong work ethic
- Cleaning and sanitizing
- Verbal and written communication
Timeline
Service Crew Member
Healy Mac's Irish Bar Pinang
06.2019 - 12.2019
Guest Service Ambassador
Vouk Hotel Suites
01.2017 - 05.2019
Assistant Manager
MERCURY DRUG CORPORATION
05.2014 - 09.2016
General Clerk/Administrative Assistant
MERCURY DRUG CORPORATION
04.2013 - 05.2014
Cashier
MERCURY DRUG CORPORATION
03.2012 - 03.2013
Bachelor of Science - Information And Communication Technology
Ifugao State University