Amy Legaspi Nocos
Conveyancing Paralegal | Senior Specialist
Purok 7 Sumlang, Camalig
Summary
Experienced with managing client relationships and resolving complex issues. Utilizes effective communication and problem-solving skills to deliver high-quality service. Track record of enhancing client satisfaction and fostering client loyalty through reliable and adaptable service.
Overview
16
16
years of professional experience
Work History
Senior Client Services Officer
ANZ Global Services and Operations (Manila), Inc.
07.2019 - Current
- Handled a wide range of customer inquiries and concerns related to corporate accounts via phone and email, providing accurate information on account balances and transactions. Managed account setup and maintenance while ensuring data security, resolved escalations professionally, and guided customers through online banking platforms such as Transactive-Global, Fileactive, and Payment Solutions. Provided expert assistance with online payments and transfers, addressed platform-related inquiries, and stayed updated on platform changes to deliver high-quality customer support. These responsibilities highlight expertise in account management and resolving online banking issues efficiently.
Conveyancing Paralegal
Deep Blue Company Phils.
01.2024 - 03.2025
- Served as the primary contact for clients, providing proactive guidance, updates, and direction throughout the property settlement process. Responsible for accurate data entry of contracts, reviewing, and preparing legal documentation with exceptional attention to detail within strict deadlines. Partnered with lawyers and support teams in Australia to resolve complex queries and finalise customer documentation. Coordinated with external stakeholders, including banks, local councils, and conveyancers, to ensure smooth settlements. Calculated fees, taxes, and financial assessments for property transactions, ensuring accuracy and compliance.
- Conveyancing.com.au
Senior Specialist I
JPMorgan Chase Bank, N.A Philippine Global Service
03.2015 - 03.2019
- Provided guidance to employees on effectively using software applications and hardware equipment, including computer systems, printers, and tools, to ensure seamless operations. Offered ongoing support to enhance proficiency and best practices while handling escalations and managing support tickets. Played a key role in maintaining the reliability and quality of ATM services by ensuring prompt issue resolution and meeting customer needs efficiently.
Senior Team Member
BA Continuum Phil Inc | Bank of America - Deposit
08.2013 - 11.2014
- Provided comprehensive phone support for customers with deposit accounts, addressing a range of inquiries and concerns. Assisted with statement inquiries by explaining transactions, reconciling discrepancies, and providing statement details. Supported customers with transaction-related needs, including deposits, withdrawals, and transfers, while also handling account-related inquiries such as balances, interest rates, account setup, and maintenance.
Customer Service Professional II
Convergys Philippines | SiriusXM
10.2012 - 08.2013
- Provided customer support by addressing billing inquiries, including explaining charges, providing statements, clarifying payment methods, and resolving discrepancies. Assisted with basic troubleshooting for satellite radio services, resolving issues like signal disruptions, connectivity problems, and equipment malfunctions to ensure efficient service restoration.
Customer Service Specialist
Sitel Philippines | Virgin Media – Inbound Telesales and Retention
05.2011 - 10.2012
- Managed sales of Virgin Media products, including broadband, landline, and mobile services, by providing detailed information and guiding customers in product selection. Assisted customers with home relocation, ensuring a seamless transition of Virgin Media services to their new residence as part of an inbound telesales team.
Customer Service Specialist
Pacific Hub Corporation | Globe Telecom
03.2010 - 05.2011
- Provided customer support for Globe services, assisting with understanding features, selecting suitable plans, and activation. Informed customers about promotions, clarified terms, and guided them on availing discounts. Supported international travelers with roaming services, including activation, data usage, and charges. Addressed billing concerns by resolving discrepancies, explaining charges, payment methods, and billing cycles to ensure clarity and satisfaction.
Education
Computer Secretarial - Vocational-Technical Education
Computer Systems Institute
Legazpi City, Albay 04.2001 -
Skills
Telephone skills
Strong empathy
Professionalism and etiquette
Customer service
Problem-solving
Multitasking Abilities
Self motivation
Adaptability and flexibility
Customer retention
Customer data confidentiality
Accomplishments
Mentorship and Training - Played a pivotal role in the training and development of junior team members. Provided invaluable advice, guidance, and mentorship to facilitate their growth and excellence in their roles.
Contributions to Ongoing Process Improvement - Provided valuable feedback and suggestions for ongoing process improvement, contributing to the enhancement of operational efficiency and customer service quality.
Perfect Attendance Award - Achieved a Perfect Attendance Award, highlighting consistent and reliable attendance, which is crucial for maintaining operational excellence.
Timeline
Conveyancing Paralegal
Deep Blue Company Phils.
01.2024 - 03.2025
Senior Client Services Officer
ANZ Global Services and Operations (Manila), Inc.
07.2019 - Current
Senior Specialist I
JPMorgan Chase Bank, N.A Philippine Global Service
03.2015 - 03.2019
Senior Team Member
BA Continuum Phil Inc | Bank of America - Deposit
08.2013 - 11.2014
Customer Service Professional II
Convergys Philippines | SiriusXM
10.2012 - 08.2013
Customer Service Specialist
Sitel Philippines | Virgin Media – Inbound Telesales and Retention
05.2011 - 10.2012
Customer Service Specialist
Pacific Hub Corporation | Globe Telecom
03.2010 - 05.2011
Computer Secretarial - Vocational-Technical Education
Computer Systems Institute
04.2001 -