Summary
Overview
Work History
Education
Skills
References
Timeline
SoftwareEngineer
AMY CUYA

AMY CUYA

CSR/TSR
QUEZON CITY,Metro Manila

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Experienced Customer Service Representative with 6 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

7
7
years of professional experience
1
1
Language

Work History

Inbound Calls assisting Customer Troubleshoot TV, Phone and Internet issues

Customer Service Associate /Billing / Web Hosting Account / Godaddy USA

Sutherland Global Services
02.2022 - 12.2023

Technical Support Representative /Telco Account / Verizon Business USA

Afni Philippines
01.2023 - 01.2022

Technical Support Representative / Telco Account / AT&T U-VERSE

VXI Global Solutions LLC.
11.2016 - 11.2020

Education

Bachelor of Science in Compter Science -

Computer Research Development Institute
Tigaon, Camarines Sur

Skills

Problem solvingundefined

References

Name:Reuben Arong Jr.
AFNI PHILS./TEAM MANAGER
Phone:+639177385371
Email :arongreubenjr@yahoo.com

Name:Jonick Plaza
Sutherland Global Services / Team Manager
Phone:+639171922088
Email :jonick3491@gmail.com

Timeline

Technical Support Representative /Telco Account / Verizon Business USA

Afni Philippines
01.2023 - 01.2022

Customer Service Associate /Billing / Web Hosting Account / Godaddy USA

Sutherland Global Services
02.2022 - 12.2023

Technical Support Representative / Telco Account / AT&T U-VERSE

VXI Global Solutions LLC.
11.2016 - 11.2020

Inbound Calls assisting Customer Troubleshoot TV, Phone and Internet issues

Bachelor of Science in Compter Science -

Computer Research Development Institute
AMY CUYACSR/TSR