Amy Cabintoy
Verification Specialist
San Jose del Monte, Province of Bulacan
Summary
I am a seasoned professional with a wealth of expertise in the verification and BPO sector. My approach to role execution is meticulous, ensuring that every process is managed with precision. I pride myself on my exceptional customer service, verification abilities, and articulate communication skills. My collaborative nature allows me to work effectively with colleagues from diverse backgrounds. As a reliable and methodical worker, I bring a blend of expertise, diligence, and a steadfast work ethic to every role I undertake.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Verification Specialist
Sterling Risq
Taguig
4 2023 - 09.2024
- Conducted comprehensive verification of international candidates' educational backgrounds via phone and email.
- Participated actively in internal team meetings utilizing platforms such as Teams, Skype, and Zoom.
- Diligently recorded verification activities and case details in trackers using Microsoft Excel.
Technical Support Representative
Teleperformance Fairview
Quezon
04.2002 - 03.2023
- Expertly managed U-Verse services, encompassing internet, TV, and phone service.
- Excelled in fielding inbound customer inquiries, ensuring prompt and courteous resolution.
- Demonstrated proficiency in swiftly troubleshooting and resolving customer issues via telephone.
Customer Service Representative
Alorica Cubao
Quezon
12.2020 - 05.2022
- Expertly managed T-Mobile mobility services, providing exceptional customer support through inbound call handling.
- Delivered comprehensive solutions for SIM activation, service cancellation, and technical troubleshooting.
- Facilitated seamless product purchases, plan modifications, and trade-in transactions, enhancing customer satisfaction.
Sales Agent
Puregold, Maypajo
Caloocan
01.2020 - 11.2020
- Expertly balanced field and office responsibilities, efficiently collecting customer orders on-site and meticulously logging activities post-field work.
- Proactively promoted slow-moving inventory, enhancing product visibility and accelerating sales.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Education
Bachelor of Secondary Education major in English - Bachelor of Secondary Education Major in English
Dr. Emilio B. Espinosa Sr. Memorial State College of Agriculture And Technology
Mandaon, Masbate City 06.2017 - 03.2019
High School Certificate - High School Certificate
Masbate School of Fisheries
Cayabon, Milagros, Masbate 06.2010 - 03.2014
Skills
Verification Specialist Skills
References
- Reyna Mel Joy Refil, +639565190147, Registered Midwife
- Eunice Rose Carmen Refil, +6319625037, Self-employed
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Alorica Cubao
12.2020 - 05.2022
Sales Agent
Puregold, Maypajo
01.2020 - 11.2020
Bachelor of Secondary Education major in English - Bachelor of Secondary Education Major in English
Dr. Emilio B. Espinosa Sr. Memorial State College of Agriculture And Technology
06.2017 - 03.2019
High School Certificate - High School Certificate
Masbate School of Fisheries
06.2010 - 03.2014
Technical Support Representative
Teleperformance Fairview
04.2002 - 03.2023
Verification Specialist
Sterling Risq
4 2023 - 09.2024
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