AMY BONIFACIO
Calgary,AB
Summary
I am an international student looking for a part time job in Alberta Canada and I was once a former Retail Store Supervisor and Customer Service Representative with background in retail management and customer service. Demonstrated strengths include staff training, inventory management, and conflict resolution. Past roles showcase successful implementation of sales strategies and efficiency improvements. Adept at fostering positive work environment to ensure team performance and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Caregiver
Miriam Home Care
Iloilo City, Iloilo
05.2024 - 05.2024
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Receptionist
Spa Rafaellis
Iloilo , Iloilo
04.2023 - 05.2024
- Scheduled appointments for clients, customers, and other visitors.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Greeted visitors and provided them with assistance.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Customer Sales Representative and Researcher
Amazon.com and its affiliates
10.2020 - 04.2023
- Home Based set up
- E-Centre Virtual Assistance Job
- Monitored market trends and competitive activity to inform sales strategies.
- Performed administrative tasks such as data entry, filing, and document preparation.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Responded to customer inquiries about products and services.
Customer Sales Representative
Goodyear Auto Care
Iloilo City, Philippines
01.2016 - 05.2018
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Assisted customers in selecting products that best met their needs.
- Developed relationships with existing customers through follow-up communications.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Store Supervisor
Waffle time Inc.
Iloilo City, Philippines
02.2016 - 08.2016
- Company Overview: Retail Store
- Conducted monthly inventories to determine accuracy of records.
- Tracked orders from vendors to ensure timely arrival of goods.
- Monitored stock levels and identified ordering needs.
- Organized training sessions for new employees on best practices in order fulfillment processes.
- Maintained updated records on product deliveries, returns, damages.
- Enforced safety protocols at all times while managing store operations.
Education
Caregiving
Miriam International Training Center
Iloilo City11-2024
Health And Wellness Massage
Hagod International School
Iloilo City, Philippines01-2024
Bachelor of Science - Computer Science
University of San Agustin
Iloilo City, Philippines10-2014
Secondary -
Ramon Avanceña National High School
Iloilo City, Philippines01.2009
Elementary -
Arevalo Elementary School
Iloilo City, Philippines01.2004
Diploma in Business Administration - Diploma in Business Administration
Bow Valley College
Calgary, ABSkills
- Driving (4-wheel car) (Automatic)
- Trustworthy
- Dedicated to work
- Flexible and resilient
- Good communication Skills
- Responsible
- Hard working
- Elderly care
- Patient companionship
- Cultural sensitivity
- Supportive companionship
- Lifting and transferring
- Housekeeping tasks
- Respectful and compassionate
- Adaptability and flexibility
- Retail sales customer service
- Microsoft Office Suite
- Refunds processing
Achievements and Seminars Attended
- Top Performer of 2 products (Battery & Tire), Quarter 2 2016 Sales Summit
- Top Performer of 1 product (Battery), Quarter 1 2016 Sales Summit
- Annual Top Performer of 1 product (Tires), Accumulated from Jan-December 2016
- Performer of 2 products (Tires and Battery), From January - May 2017
- Certificate of Appreciation for presenting the research (Best Thesis), Annual College wide Student research Colloquium, 03/15/13, USA Conference room
- Certificate of Recognition for winning as the 1st place, The Art of Film Making, 10/08/13 - 10/12/13, Computer Lab C, USA
Timeline
Caregiver
Miriam Home Care
05.2024 - 05.2024
Receptionist
Spa Rafaellis
04.2023 - 05.2024
Customer Sales Representative and Researcher
Amazon.com and its affiliates
10.2020 - 04.2023
Store Supervisor
Waffle time Inc.
02.2016 - 08.2016
Customer Sales Representative
Goodyear Auto Care
01.2016 - 05.2018
Caregiving
Miriam International Training Center
Health And Wellness Massage
Hagod International School
Bachelor of Science - Computer Science
University of San Agustin
Secondary -
Ramon Avanceña National High School
Elementary -
Arevalo Elementary School
Diploma in Business Administration - Diploma in Business Administration
Bow Valley College