Summary
Work History
Education
Skills
Certification
Overview
Generic
Amor Baguio

Amor Baguio

Operations Administrator Virtual Assistant
Quezon City

Summary

A multifaceted, highly efficient, and dedicated administrative professional with over 10 years of experience supporting top management, department managers, and sales personnel to improve internal operations. Proven ability to manage multiple projects simultaneously, prioritize tasks effectively, and meet deadlines consistently. Expertise in a variety of administrative tasks and highly skilled in using a variety of software applications, including Microsoft Office Suite, Google Workspace, and AI tools.

Passionate about helping organizations achieve their goals by providing efficient and effective administrative support. Looking for a challenging opportunity to use the acquired skills and experience to make a significant contribution to an organization.

Work History

Operations Administrator (Virtual Assistant)

JPAR-Real Estate
Texas
2021.02 - Current
  • Supported Senior Management team by handling some administrative tasks (i.e. call management, scheduling, emails, social media posts, documentation and reporting)
  • Provided answers to customer questions via phone and email, typically within two hours
  • Administered operations to handle the needs of more than 70 tenants across 24 property units.
  • Built relationships with partner vendors to promote long-term business growth
  • Sourced new vendors and negotiated contracts to reduce costs and improve quality.

Deputy Quality Manager

Norde International Distributors
Quezon City
2015.12 - 2021.02
  • Managed forecasting and inventory management
  • Provided administrative support to top management by providing needed reports, call and schedule management, handling special projects
  • Worked on process improvements and other ISO 9001:2015 related concerns, including conducting regular departmental audits and needed documentation
  • Conducted new hire and developmental training for employees (including creation of training materials)
  • Processed travel requests of employees and top management (sourcing, booking, computing travel allowance, handling itinerary and travel documentation)

Account Support Specialist

IHG Intercontinental Hotels Group
Makati
2014.02 - 2015.12
  • Researched options and recommended services to address clients' needs to improve operational efficiency
  • Promptly responded to inquiries and requests from assigned clients
  • Provided needed data and reports together with analysis
  • Prepared billing files
  • Supported hotel launches

Service Delivery and After Sales Manager

Norde International Distributors
Quezon City
2011.04 - 2014.02
  • Managed supply chain management operations
  • Handled sales for consumables and bidding for government projects
  • Managed Customer Service operations
  • Handled purchasing of supplies for pantry and office fixtures/furnishings
  • Tracked KPIs, created dashboards and continuous improvement plans

Project Manager

IL&FS Technology Phil, Inc.
Quezon City
2009.02 - 2011.04
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks
  • Analyzed and reported on key performance metrics to senior management.
  • Developed systems, procedures, training materials, and forms to improve operational quality and team efficiency
  • Led hiring, onboarding, and training of new hires (set up Help Desk, Resolutions and Training teams) to fulfill business requirements.
  • Carried out user acceptance tests to identify, report and repair bugs and glitches

Assistant Quality Manager

IBM Daksh
Makati City
2005.02 - 2009.01
  • Created and implemented work procedures, process maps, forms and templates to standardize processes and streamline workflow
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans
  • Delivered new employee onboarding and developmental training sessions.
  • Generated reports and tracked performance KPIs

Education

Bachelor of Science - Business Administration

University of Santo Tomas
Metro Manila, Philippines
1997.06 - 2001.05

Skills

    Office management

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Certification

ISO: 2015 Standards and Auditor Course - 2016

Overview

19
19
years of professional experience
10
10
Certificates

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Amor BaguioOperations Administrator Virtual Assistant