Amor Abat
Dagupan,Pangasinan
Summary
Adept Housekeeping Supervisor with a proven track record at Princess Noura Bint Abdul Azis Al-Saud, enhancing guest satisfaction through meticulous cleanliness standards and superior customer service. Excelled in staff training and development, boosting team performance. Skilled in cleaning techniques and effective problem-solving, ensuring top-notch facility maintenance and operational excellence.
Overview
6
6
years of professional experience
Work History
Housekeeping Supervisor
Princess Noura Bint Abdul Azis Al-Saud
08.2008 - 11.2014
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Promoted energy conservation efforts within the department, lowering utility expenses while maintaining a comfortable environment for guests.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Adhered to safety protocols by enforcing proper equipment usage.
Education
Accesory Design And Gemstone Course - Handmade Gemstone Jewelry
Art And Skills Insritute
Riyadh,Kingdom Of Saudi Arabia01.2012
Bachelor Of Science In AgriBusiness Management - Agricultural Business Management
Jose Rizal Memorial State University
Katipunan,Zamboanga Del Norte03.2008
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Task assignment
- Customer Service
- Training and mentoring
- Staff Scheduling
- Cleaning techniques
- Health and safety compliance
- Staff Training and Development
- Task Delegation
- Cleaning bathrooms
- Department coordination
- Cleaning practices
- Vacuuming and sweeping
- Workload prioritization
- Quality improvements
- Sanitation Standards
- Chemical Handling
- Performance Improvements
- Window Cleaning
- Waste disposal
- Dusting furniture
- Timekeeping
- Problem-Solving
- Safety Protocols
- Facilities Maintenance
- Creative Thinking
- Decision-Making
- Microsoft Office
- Desktop Computers
- Stock Planning
Accomplishments
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
Timeline
Housekeeping Supervisor
Princess Noura Bint Abdul Azis Al-Saud
08.2008 - 11.2014
Accesory Design And Gemstone Course - Handmade Gemstone Jewelry
Art And Skills Insritute
Bachelor Of Science In AgriBusiness Management - Agricultural Business Management
Jose Rizal Memorial State University
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