Amiel Santos Cruz
City Of Malolos
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Head, City Environment and Natural Resources Ofc
City Of Malolos LGU
07.2022 - Current
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed strong communication and organizational skills through working on group projects.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
Development Mgmt Officer 1, Treasurer's Ofc
City Of Malolos LGU
01.2020 - 12.2021
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
Development Mgmt Officer 1
City Of Malolos LGU
01.2014 - 12.2019
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
Loan Collector
Cooperative Rural Bank Of Bulacan
02.2010 - 05.2013
- Achieved performance goals on consistent basis.
- Documented customer payment interactions and account statuses for future reference.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collected on delinquent accounts to reduce overdue balances.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Collaborated with other departments to verify customer compliance with payment plans.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Maintained consistently high success rate of collecting on overdue accounts.
- Identified and contacted customers with overdue accounts to address payment status.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Established relationships with customers to encourage payment of delinquent accounts.
Credit Supervisor
Mitsukoshi Motors Philippines
05.2008 - 02.2010
- Assisted with reconciliations and customer communications.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Recommended approval or disapproval of commercial, real estate or credit loans.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Adhered to banking standards and government lending guidelines for loan services.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Checked appraisals, title information and insurance documents for each property.
- Created financial dashboards to provide insights into key performance indicators.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Complied with established internal controls and policies.
Acting Branch Manager
Advance Credit Corporation
01.2006 - 02.2008
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Generated financial and operational reports to assist management with business strategy.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Complied with regulatory guidelines and requirements.
- Launched new training program to boost employee skills and staff retention rate.
- Implemented service improvements to enhance sales cycle.
Education
Civil Service Eligibility Exam With A 80.2 Grade -
Civil Service Commission
Manila, Metro Manila, PhilippinesBachelor of Science - Commerce
Centro Escolar University
City Of Malolos04.2005
Skills
- Multitasking Abilities
- Attention to Detail
- Organization and Time Management
- Customer Relations
- Teamwork and Collaboration
- Data Management
Affiliations
- Rotary International
- Fraternal Order of Eagles
Timeline
Head, City Environment and Natural Resources Ofc
City Of Malolos LGU
07.2022 - Current
Development Mgmt Officer 1, Treasurer's Ofc
City Of Malolos LGU
01.2020 - 12.2021
Development Mgmt Officer 1
City Of Malolos LGU
01.2014 - 12.2019
Loan Collector
Cooperative Rural Bank Of Bulacan
02.2010 - 05.2013
Credit Supervisor
Mitsukoshi Motors Philippines
05.2008 - 02.2010
Acting Branch Manager
Advance Credit Corporation
01.2006 - 02.2008
Civil Service Eligibility Exam With A 80.2 Grade -
Civil Service Commission
Bachelor of Science - Commerce
Centro Escolar University
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