AMIEL CARLO TARUC
Cavite City
Summary
As a seasoned professional with a robust background in the customer service industry, I am dedicated to delivering outstanding results. Over the past year, I have successfully navigated the complexities of customer support, showcasing expertise in efficient data handling, meticulous attention to detail, and effective problem-solving. My journey in customer service has equipped me with the skills to forge strong client relationships, resolve issues with finesse, and excel in general accounting and finance transactions. In my current role as a Data Entry and Customer Support Specialist, I have seamlessly integrated these customer-centric skills into my daily tasks. From accurately entering data to responding promptly to customer inquiries, resolving issues, and ensuring smooth transactions, my diverse skill set underscores my commitment to achieving both client satisfaction and operational success. Additionally, I am quick to adapt and thrive in fast-paced environments, having honed my ability to perform effectively under pressure. Fluent in two languages, I am poised to contribute my comprehensive experience to a dynamic team, bringing a unique blend of data management proficiency and customer-centric expertise.
Overview
10
10
years of professional experience
Work History
Social Media Manager
Brightminds
Cavite (Remote)
04.2025 - 02.2026
- Oversaw community management efforts, responding promptly to customer inquiries and feedback.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Managed content calendars, ensuring timely delivery of engaging posts across platforms.
Data Interpretation Specialist
GenderGP
02.2024 - 04.2024
- I assisted in analyzing and updating fields based on a dataset of 4,000 form submissions. This project involves meticulously reviewing each submission, interpreting the data provided, and accurately updating specific fields as required.
Customer Support
Extend Your Team - Aven
04.2022 - 05.2023
- Analyzed customer service data to identify areas of improvement, resulting in a reduction in customer service issues.
- Developed customer service policies and procedures that improved customer service consistency.
- Resolved customer complaints with empathy and understanding, resulting in a positive customer satisfaction rate.
- Analyzed customer feedback surveys to identify trends and improve customer experience.
- Delivered project objectives within defined scope, timeline, and budget constraints.
- Developed and executed comprehensive delivery and quality management plans to ensure end-to-end project success.
- Drove continuous project improvements and efficiencies, resulting in enhanced team performance.
- Exceeded key performance indicators (KPIs) and metrics, consistently meeting or surpassing client expectations.
- Analyzed and evaluated statistical reports to identify areas for improvement, leading to enhanced individual and team results and increased client satisfaction.
- Actively participated in Weekly Business Review (WBR), Monthly Business Review (MBR), and Quarterly Business Review (QBR) meetings to establish and strengthen client relationships.
- Maintained timely and concise communication with all stakeholders.
- Ensured individual contractors had access to required tools, guidelines, and project resources, contributing to successful project outcomes.
- Solicited and utilized feedback from clients and independent contractors to drive efficiencies and improve quality plans.
- Provided regular project status reporting and conducted in-depth analysis when required.
- Actively participated in training and mentoring of new and existing staff.
- Demonstrated adaptability to changing project needs and expectations.
Community Manager / Customer Service Representative
TOMO
06.2021 - 11.2021
- Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience.
- Managed the company's social media accounts, increasing followers.
- Developed and managed a social media strategy that increased engagement with the target audience.
Virtual Assistant
Integria - AML Homes
06.2020 - 06.2021
- Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience.
- Managed the company's social media accounts, increasing followers.
- Developed and managed a social media strategy that increased engagement with the target audience.
Senior Operations Associate
Capital One Philippines
03.2018 - 06.2020
- Developed a comprehensive fraud risk assessment framework that identified and addressed potential fraud vulnerabilities.
- Investigated and resolved complex fraud cases involving multiple parties.
- Analyzed customer feedback surveys to identify trends and improve customer experience.
- Handled customer service inquiries and complaints in a timely and professional manner.
Account Specialist
Telstra powered by Teletech
08.2016 - 02.2018
- Resolved customer complaints and disputes in a timely and effective manner, resulting in improved customer satisfaction.
- Created a customer feedback system that provided insight into customer needs and preferences, resulting in improved product offerings.
Education
Undergraduate -
San Sebastian College Recoletos
Cavite City02-2009
Skills
- Customer Service
- Communications
- Customer Support
- Media Strategy
- Management
- Empathy
- Customer Satisfaction
- Operations
- Customer Experience
- Time Management
- Multitasking
- Social Media
- Documentation
- Teamwork and collaboration
- Excellent multitasking
- Verbal and written communication
- Critical thinking
- Problem-solving
- Attention to detail
Timeline
Social Media Manager
Brightminds
04.2025 - 02.2026
Data Interpretation Specialist
GenderGP
02.2024 - 04.2024
Customer Support
Extend Your Team - Aven
04.2022 - 05.2023
Community Manager / Customer Service Representative
TOMO
06.2021 - 11.2021
Virtual Assistant
Integria - AML Homes
06.2020 - 06.2021
Senior Operations Associate
Capital One Philippines
03.2018 - 06.2020
Account Specialist
Telstra powered by Teletech
08.2016 - 02.2018
Undergraduate -
San Sebastian College Recoletos