Amethyst Fernandez
Sibonga
Summary
I am eager to expand my knowledge and develop my skills further through hands-on experience and continuous learning. I am an expert with Quickbooks Online particularly in Canada Region and I'm open to training in additional tools to meet the needs of the businesses I serve.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Onboarding Specialist
Concentrix CVG Philippines
12.2019 - 01.2025
- Provided expert assistance to clients in troubleshooting and resolving technical issues related to QuickBooks Online, ensuring minimal disruption to business operations
- Guided users through software navigation, setup, and optimization to meet specific bookkeeping and financial management needs
- Diagnosed and resolved issues such as account setup errors, reconciliation discrepancies, and system integrations with third-party applications
- Delivered exceptional customer service by handling inquiries via phone, chat, and email with a focus on timely resolution and customer satisfaction
- Assisted users in understanding QuickBooks Online features, including invoicing, expense tracking, bank feeds, and reporting tools
- Conducted training sessions and created instructional materials to enhance user proficiency and confidence in QuickBooks Online
Wipro Limited Company
06.2016 - 12.2019
- Handle incoming calls, emails, and live chat inquiries related to airline services, including flight bookings, cancellations, and rescheduling
- Assist customers with travel-related queries such as baggage policies, in-flight services, special assistance, and visa requirements
- Provide updates on flight statuses, delays, or cancellations and offer suitable alternatives when needed
Education
Bachelor of Science in Business Administration - Marketing Management
Sibonga Community College
01.2016
Bachelor Of Science In Commerce - Management Accounting
University Of Cebu
Cebu City Philippines2010
Skills
- Basic accounting principles and financial recordkeeping
- Proficiency in accounting software (eg, QuickBooks Online, Microsoft Excel)
- Familiarity with compliance requirements for Canadian businesses
- Strong organizational and data management skills
- Attention to detail and accuracy in financial reporting
Certification
- Certificate of completion
- Amethyst Fernandez
- Has successfully passed the exam and achieved: QuickBooks Online Certification
- Dated:2023-08-28
Timeline
Onboarding Specialist
Concentrix CVG Philippines
12.2019 - 01.2025
Wipro Limited Company
06.2016 - 12.2019
Bachelor of Science in Business Administration - Marketing Management
Sibonga Community College
Bachelor Of Science In Commerce - Management Accounting
University Of Cebu