Hi, I’m
AMERJAPHIL B. VELASQUEZ
Tondo
Summary
Customer service and sales professional, successful at improving customer retention rates and growing revenue. Organized, motivated, hardworking and flexible. Independent and quick thinking team player seeking a role offering increased responsibility. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections.
Overview
10
years of professional experience
Work History
Tiger Resort & Entertainment Leisure Inc.
Concierge Officer
01.2023 - Current
Job overview
- Provides first contact and safeguarding to clients and employees
- This includes providing a high level of customer service, recognizing safeguarding concerns
- Careful evaluation and screening of individuals before granting them access to designated facility or worksite
- Crucial process is to ensure the security, safety and smooth operation of the organization or project
- Identifying and reporting lost and found for both employees and clients, report writing and providing handovers
- Ensuring that Equality & Diversity policy and procedures are actively promoted in all areas of work
- Ensure confidentiality of all personal data held in our care as specified in Data Protection Act 1998
Trip. Com Philippines
Customer Advisor
08.2022 - 12.2022
Job overview
- Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations
- Providing relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers
- Use promotional techniques to sell itinerary packages
- Help people plan, choose and arrange their holiday
- Deal with occurring problems, complaints, refunds and cancellations
VXI Global Holdings Inc.
Account Associate
10.2019 - 12.2021
Job overview
- Analyzed call volume and average call time to monitor CSR performance and productivity
- Identify customer needs, clarify informations, research every issues and provide solutions
- Managed combined billing for AT&T account( Wireless,U-verse and Direct TV)
- Seize opportunities to upsell products when they arise
- Provides first contact and safeguarding to clients and employees
- This includes providing a high level of customer service, recognizing safeguarding concerns
VXI Global Holdings Inc.
Account Associate
11.2017 - 10.2018
Job overview
- Analyzed call volume and average call time to monitor CSR performance and productivity
- Identify customer needs, clarify informations, research every issues and provide solutions
- Managed customer call effectively & efficiently in a complex, fast paced and challenging call center improvement
- Managed combined billing for AT&T account (Wireless, U-verse and Direct TV)
- Seize opportunities to upsell products when they arise
Dubai Airports ( G4’S )
Customer Service Officer
05.2015 - 05.2017
Job overview
- Directing passengers to find their way around the airport, guiding them to their right departure gates, for instance
- Airport front liner, providing a welcome service to our business passengers at Check in and other customer service touchpoints and to assist in smoothing the customer journey through the airport
- Solving on site issues which impact on business customer experience at Dubai Airport
- Answering telephone inquiries
- Giving up-to-date information on flights and services
- Updating and monitoring a computerized flight information system
- Dealing with lost property
Education
Saint Mary’s UniversityBayombong, Nueva Vizcaya
Bachelor of Science from Public Administration, Banking and Finance
10.2003
Skills
- CALL CENTER OPERATIONS
- CASH HANDLING AND MANAGEMENT
- COMPUTER PROFICIENCY
- STRONG INTERPERSONAL SKILLS
- GOOD TELEPHONE ETIQUETTE
- TEAM BUILDING EXPERTISE
- EXCEPTIONAL TIME MANAGEMENT
- GOAL ORIENTED
Trainings And Recognition
- 06/15/15, Airport Service Program 1, Dubai Airports, Launchpad Learning & Development Training Center
- 09/27/15, Service Booth Camp, Dubai Airports, Launchpad Learning & Development Training Center
- 01/01/16, Exceptional Award for Customer Service
- 10/31/16, Service Flair Training, Dubai Airport, Launchpad Learning & Development Training Center
- 06/19/20, Basic Security Supervisory Course CL 05-2024, 33A Main Avenue Cubao Quezon City
Timeline
Concierge Officer
Tiger Resort & Entertainment Leisure Inc.
01.2023 - Current
Customer Advisor
Trip. Com Philippines
08.2022 - 12.2022
Account Associate
VXI Global Holdings Inc.
10.2019 - 12.2021
Account Associate
VXI Global Holdings Inc.
11.2017 - 10.2018
Customer Service Officer
Dubai Airports ( G4’S )
05.2015 - 05.2017
Saint Mary’s University
Bachelor of Science from Public Administration, Banking and Finance
Similar Profiles
Florie Mae BautistaFlorie Mae Bautista
Cage Cashier at Tiger Resort Leisure and Entertainment Okada ManilaCage Cashier at Tiger Resort Leisure and Entertainment Okada Manila
Jasper Dale P. CentenoJasper Dale P. Centeno
Casino Dealer at Okada Manila Tiger Resort, Leisure & EntertainmentCasino Dealer at Okada Manila Tiger Resort, Leisure & Entertainment
Narrizza EstevesNarrizza Esteves
Procurement Specialist at Okada Manila (Tiger Resort and Leisure Entertainment, Inc)Procurement Specialist at Okada Manila (Tiger Resort and Leisure Entertainment, Inc)