Summary
Work History
Education
Skills
Affiliation, Seminars, & Certificates
Organizations
Timeline
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Amerah Hadiya Gampong

Davao City, Province Of Davao Del Sur

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Work History

Customer Service Representative

Alorica
09.2023 - 12.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Bachelor of Science - Psychology

University of Mindanao
Davao CIty
08.2023

Skills

  • Empathy
  • Active listening
  • Problem solving
  • Tenacity

Affiliation, Seminars, & Certificates

  • Psychological Testing and Report Writing
  • Nuts and Bolts of Counselings and Bolts of Counseling
  • Boosting Self-Confidence and Self-Esteem
  • Conducted Structured Learning Activities
  • The Art of Communicative Communication
  • Work Ethics and Sexual Harassment
  • Campus KaMHustahan: A Mental Health School Caravan
  • Mental Health Awareness webinar on Resiliency Amidst New Normal
  • Mental Health Awareness webinar on Emotional Freedom Technique
  • Mental Health Awareness webinar on Think Before You Click
  • Senior High School with Honors
  • Supreme Student Government Service Awards
  • City Meet Chess Placer 2018
  • High School with Honors

Organizations

  • Senior High School Supreme Student Government (03/2018-06/2019)
  • Responsible Young Leaders Organization (06/2017-01/2019)

Timeline

Customer Service Representative

Alorica
09.2023 - 12.2023

Bachelor of Science - Psychology

University of Mindanao
Amerah Hadiya Gampong