Amelia II Mapa Alonzo
Manila
Summary
Licensed teacher with 16+ years of experience and a strong background in language and science education. Published author of multiple elementary Science and Math books used to support curriculum learning and classroom instruction. Holds an Alberta Child Care Staff Certification Level 1, CEFR C1 Level through the IELTS exam, and brings a student-centered, inclusive, and development-focused approach to early learning environments.
Overview
18
18
years of professional experience
9
9
Certifications
Work History
Online Tutor
Cambly
01.2015 - 01.2025
- Provide one-on-one online English lessons for academic, professional, and conversational use.
- Prepare students for IELTS, TOEFL, and OET speaking/writing modules.
- Adapt instruction to suit learners from diverse cultural and linguistic backgrounds.
- Achievements: 4,349 students taught; 621,660 minutes of instruction; 19,817 sessions.
Language Instructor
UST Language Center
Manila
11.2023 - 02.2024
- Designed and delivered English lessons for beginner to advanced learners.
- Facilitated group work, presentations, and oral evaluations to build fluency and confidence.
- Provided written and verbal feedback to support language development.
- Assisted graduate students in proofreading and research editing.
Discord Moderator
Freelancing
Online
11.2022 - 07.2023
- Facilitated engaging discussions in online communities and forums.
- Monitored user interactions to ensure compliance with community guidelines.
- Reviewed and moderated user-generated content for appropriateness.
- Responded to user inquiries, providing timely and accurate information.
- Documented moderation processes and maintained detailed reports of activities.
- Collaborated with clients to develop effective moderation strategies.
- Utilized moderation tools to track and manage community engagement effectively.
- Trained new moderators on best practices and community standards.
- Provided support and guidance to moderators regarding moderation tasks and processes.
- Created guidelines for handling complaints from customers in a timely manner.
Discord Community Moderator
Freelancing
Online
01.2022 - 11.2022
- Monitored community interactions to ensure respectful and constructive dialogue.
- Moderated user-generated content to maintain community guidelines and standards.
- Engaged with users to foster a positive online environment and community spirit.
- Responded to user inquiries and resolved conflicts within the community promptly.
- Collaborated with team members to develop strategies for community engagement initiatives.
- Maintained knowledge of platform policies to enforce rules consistently and fairly.
- Coordinated online events to promote user participation and enhance community connections.
- Communicated regularly with team members about progress towards goals set by management.
- Analyzed data from surveys and polls to identify areas for improvement in user experience.
- Provided clear guidance on how to use the platform and its features.
- Responded to customer inquiries in a timely manner via email, chat, or other channels.
- Prepared monthly reports on user activity, feedback, and trends in the community.
- Advised senior leadership on matters concerning overall strategy for fostering a positive online environment.
- Organized events such as webinars or conferences to bring together members of the community.
- Investigated user reports of violations of community guidelines.
- Identified potential risks associated with changes in platform design or features.
- Conducted research into new technologies that could benefit the user experience.
- Managed relationships with external partners who contributed resources or services to the community.
Educational Commenter
Freelancing
Online
10.2018 - 04.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
Teacher
Elizabeth Seton School
Imus
01.2012 - 01.2013
- Taught English, Science, and Writing for Grades 1-10.
- Facilitated the Grade 1 Bridging Program for advanced learners under K-12 reform.
- Led Grade 4 Writing Club and Grade 7-10 Kinesthetics Program.
- Conducted Grade 10 Career Elective classes promoting career readiness.
Online Marketing Assistant
Freelancing
Online
02.2012 - 07.2012
- Developed online marketing strategies to enhance brand visibility and engagement.
- Managed social media accounts, creating relevant content and responding to inquiries.
- Conducted keyword research to optimize website content for search engines.
- Assisted in email marketing campaigns by designing templates and segmenting audiences.
- Collaborated with clients to understand their marketing needs and goals effectively.
Substitute Teacher, Kindergarten
La Salle Greenhills
San Juan, Manila
10.2011 - 04.2012
- Guided kindergarten students in daily activities and educational routines.
- Developed engaging lesson plans tailored to children's learning styles.
- Maintained a safe and supportive classroom environment for young learners.
- Collaborated with staff to implement school-wide initiatives and programs.
- Communicated effectively with parents about student progress and behavior.
- Assisted in the assessment of student performance and learning needs.
- Adapted teaching methods to accommodate diverse learning abilities and backgrounds.
Substitute Primary School Teacher
La Salle Greenhills
San Juan, Manila
10.2009 - 12.2009
- Fourth-grade Science class
- Cultivated classroom environment focused on inclusion and growth, fostering both social and academic development.
- Helped students learn to persevere with challenging tasks and build resilience for future academic endeavors.
- Explored foundational learning concepts with students through hands-on activities, videos, and class discussions.
- Integrated a variety of educational programs to develop a strong academic foundation.
- Collaborated with colleagues to integrate cross-curricular themes and promote a holistic educational approach.
- Designed and facilitated group projects to encourage teamwork and critical thinking skills.
- Prepared students for standardized tests, ensuring familiarity with format and content.
- Supervised recess periods while promoting physical activity among students.
- Promoted an atmosphere of respect for diversity within the school community.
Customer Service Representative
Convergys
Makati, Philippines
06.2009 - 10.2009
- AT&T prepaid account
- Assisted customers with inquiries and product information efficiently.
- Resolved customer complaints using active listening and problem-solving skills.
- Processed orders and returns accurately through the company's system.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Updated customer records in the database to ensure accurate information management.
Customer Service Representative
GE Money
Alabang, Muntinlupa
04.2008 - 12.2008
- Chevron and Texaco credit services
- Banana Republic, Old Navy and Gap credit services
- Mitigated fiscal discrepancies by reconciling account and billing issues.
- Reviewed and processed billing invoices to ensure accuracy.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
Customer Service Representative
ICT
Marikina City
09.2006 - 11.2006
- Part Time job
- Assisted customers with inquiries and product information efficiently.
- Resolved customer complaints using active listening and problem-solving skills.
- Processed orders and returns accurately through the company's system.
- Updated customer records in the database to ensure accurate information management.
- Provided feedback on service issues to improve overall operational efficiency.
Education
Bachelor of Elementary Education - Major in Early Childhood Education
University of Santo Tomas
Manila, Philippines01.2008
Skills
- Student support and classroom assistance
- Lesson preparation and curriculum implementation
- Behavior management and guidance
- Inclusive education strategies
- ESL instruction
- Educational technology proficiency
- Assessment and record-keeping
- Collaboration with educators and parents
- Language assessment
- Lesson planning
- Student engagement
- Time management
- Team collaboration
- Feedback delivery
- Customer service
- Community engagement
- Documentation and reporting
- Scheduling
- Excellent communication
- Computer skills
- Calendar management
- Attention to detail
- Data entry
Publications And Achievements
- Book Author, ICS & ABIVA Publishing Houses, Number Smart Nursery & Kindergarten, 2025, Science Experiences K-10 Series, 2020
- Demonstration Teacher, I-STEP Program, Hanyang University, Seoul, South Korea, 2007
Certification
Alberta Child Care Staff Certification- Level 1
Timeline
Language Instructor
UST Language Center
11.2023 - 02.2024
Discord Moderator
Freelancing
11.2022 - 07.2023
Discord Community Moderator
Freelancing
01.2022 - 11.2022
Educational Commenter
Freelancing
10.2018 - 04.2021
Online Tutor
Cambly
01.2015 - 01.2025
Online Marketing Assistant
Freelancing
02.2012 - 07.2012
Teacher
Elizabeth Seton School
01.2012 - 01.2013
Substitute Teacher, Kindergarten
La Salle Greenhills
10.2011 - 04.2012
Substitute Primary School Teacher
La Salle Greenhills
10.2009 - 12.2009
Customer Service Representative
Convergys
06.2009 - 10.2009
Customer Service Representative
GE Money
04.2008 - 12.2008
Customer Service Representative
ICT
09.2006 - 11.2006
Bachelor of Elementary Education - Major in Early Childhood Education
University of Santo Tomas