Hi, I’m
Amefel Fajardo
Operation Manager | IT Project Manager
Las Pinas
Summary
IT Project Manager and Operations Manager with a total of 10 years of experience leading and overseeing various business activities in the e-Commerce, Information Technology (MSP) and restaurant industry. Focused on increasing revenues and expanding margin. Adaptive and deadline-oriented, consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
14
years of professional experience
5
years of post-secondary education
Work History
Miss Amara, Limited Sydney,
Sr. Digital Project Manager
06.2023 - Current
Job overview
- Oversaw Alpha and Beta test scheduling and engineering, coordinating feedback responses to ameliorate customer pain points.
- Liaised between IT, data, marketing, customer service, finance and production departments, coordinating iterative development efforts based on collected feedback.
- Standardized development processes to coalesce subsequent projects around consistent workflows, shortening average development timeframes by 60%.
- Workshopped solutions to negative outcomes in user acceptance testing results.
- Reorganized engineering and development staff, as well as technical resources for ongoing projects.
- Led weekly code reviews to quickly detect and eliminate bugs and solicit suggestions on possible development paths.
- Developed and introduced IT strategies to improve operational efficiency.
- Negotiated and managed project budgets to meet goals.
- Created and implemented contingency plans to address potential risks.
- Communicated project updates to stakeholders at all levels.
- Updated customers and senior leaders on progress and roadblocks.
- Assessed and analyzed customer requirements to develop effective IT project plans.
- Established and enforced project timelines and deadlines.
- Trained personnel on use of IT tools and applications.
- Led cross-functional teams to successfully complete IT projects.
- Managed various IT projects to meet deadlines and customer requirements.
- Wrote, updated and maintained project documentation.
- Coordinated with external vendors to deliver IT project components.
Sourcepass, Inc.East Northport
IT Project Manager
12.2021 - 08.2023
Job overview
- Managed 40 to 60 active offboarding, small cloud and infrastructure projects simultaneously from implementation to project close out.
- Developed and implemented offboarding process for the projects team.
- Updated operational methods and oversaw procedures for improved efficiency.
- Outlined work plans, determined resources, wrote timelines as part of project scope determination
- Developed project management roadmap to define project objectives, timelines and milestones.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Managed projects from procurement to commission.
- Facilitated communication between internal personnel, clients, contractors, and vendors for project cohesion.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Mentored and guided staff to enhance performance and exceed customer expectations.
- Partnered with project team members to identify and quickly address problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Fountain Restaurant Group Evergreen
Operations Manager
06.2020 - 12.2022
Job overview
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Analyzing event contracts' potential impacts and avoiding unfavorable terms.
- Tracked contracts for management and monitor upcoming milestones.
- Produced accurate office files, and updated spreadsheets to support executives and boost team productivity.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Calculated deductions and processed payroll for employees.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
Premier Grilling LLCLewisville
Administrative Manager | Customer Service Manager
09.2016 - 12.2021
Job overview
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw team of four administrative staff providing exceptional support to team of 40 outdoor kitchen sales, services and construction professionals.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Bluespot Web SolutionsFrisco
Tech VA | Executive Assistant to the CEO
06.2013 - 08.2016
Job overview
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created expense reports, budgets and filing systems for management team.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Client product setup and management
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Utilized SEO best practices to increase social media program's visibility and organic growth.
- Improved page content, keyword relevancy and branding to achieve search engine optimization goals.
- Analyzed and reported social media and online marketing campaign results.
- Partnered with project team members to identify and quickly address problems.
- Tracked project and team member performance.
- Hired key team members according to project needs.
ConcentrixManila
Customer Service Specialist
09.2009 - 04.2013
Job overview
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Recorded product or service failure complaints and notified appropriate departments.
- Answered average of 500 calls and emails per day, addressing customer inquiries, solving problems and providing product information.
- Described product highlights and benefits to help guide purchasing decisions.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Maintained financial accounts by processing customer adjustments.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Education
University of Perpetual HelpPhilippines
Bachelor of Science from Nursing
06.2006 - 04.2009
Colegio San Juan De LetranPhilippines
Bachelor of Arts from Communication Arts And Media Studies
06.2000 - 03.2002
Skills
Business administration
Additional Skills
- Efficient in Outlook, Google calendar, Freshdesk, Zendesk, Trello, Teamwork, Quickbooks, 8x8, Grasshopper, Melio, Fintech, Word Press
- Familiar with Slack, Excel, Powerpoint, Google drive, Dropbox
Timeline
Sr. Digital Project Manager
Miss Amara, Limited
06.2023 - Current
IT Project Manager
Sourcepass, Inc.
12.2021 - 08.2023
Operations Manager
Fountain Restaurant Group
06.2020 - 12.2022
Administrative Manager | Customer Service Manager
Premier Grilling LLC
09.2016 - 12.2021
Tech VA | Executive Assistant to the CEO
Bluespot Web Solutions
06.2013 - 08.2016
Customer Service Specialist
Concentrix
09.2009 - 04.2013
University of Perpetual Help
Bachelor of Science from Nursing
06.2006 - 04.2009
Colegio San Juan De Letran
Bachelor of Arts from Communication Arts And Media Studies
06.2000 - 03.2002
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