AMBER De Jesus

• Responsible for providing assistance to customers with regards to issues between clients and freelancers
• Troubleshoot issues with logging in, messaging, making payments
• Assist customers in creating accounts, transfer of account ownership, filing disputes
• Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
• Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
• Managed a high volume of inbound emails and chats while maintaining excellent quality standards and adhering to established procedures.

• Responsible for reviewing and approving the project catalogs of freelancers
• Troubleshoot issues in creating catalogs
• Collaborate with the internal team.

• Responsible for providing assistance to customers with regards to issues between clients and freelancers
• Troubleshoot issues with logging in, messaging, making payments
• Assist customers in creating accounts, transfer of account ownership, filing disputes
• Collaborate issues with the internal teams.

• Responsible for processing credits to customer's accounts.

• • Maintained accurate records of customer interactions, documenting concerns and resolutions for ongoing analysis.
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Managed high-volume emails, ensuring timely resolutions for all inquiries.
  • Processes orders and refunds

• Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved technical issues for customers with clear explanations and step-by-step guidance.
• Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
• Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
• Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.

• Responsible for order processing and refunds
• Streamlined response times for efficient email support, improving overall customer experience.
• Maintained up-to-date knowledge on company products and services to effectively assist customers in their inquiries.
• Conducted regular follow-ups with customers to confirm resolution of their concerns and promote ongoing satisfaction.

• Responsible for providing secretarial, clerical and administrative support in order to ensure that services are provided in an effective and efficient manner
• Routing of internal documents for review or signature of the Area Head
• Arranging of work schedules of employees under the Area according to priorities
• Maintains varied records and files for the office of the Area Head
• Receive promptly all incoming calls, business inquiries and record all of the matters dealt with the business and services
• Photocopying of business writings, sending and receiving fax messages to and from concerned party
• Conducts paper screening of applications for staff vacancies
• Conducts and facilitates examinations for new applicants
• Schedules and conducts phone and face-to-face interviews of staff candidates
• Undertake any other duties entrusted to me by the Area Head.

• Cash payroll checks, exchange foreign currency
• Manage deposit, withdrawal, bills payments of the customers
• Answer customers' questions, and explain available offered by the bank
• Perform teller duties as required
• Refer customers to appropriate bank personnel to meet their financial needs
• Act as reliever in the absence of concerned employee.

• Accept cash and check deposits from clients
• Facilitate withdrawals and encashments
• Cash payroll checks and perform foreign currency transactions
• Execute transfer of funds
• Releases bank statements to clients
• Refer customers to appropriate bank personnel to meet their financial needs
• Cross-selling of products and services of subsidiaries
• Perform clearing operations as may be required.

• Answer customers' questions, and explain available services such as deposit accounts, placements offered by the bank
• Compile information about new accounts
• Enter account information into computers
• File related forms or other documents pertaining to account opening
• Perform teller duties as required
• Refer customers to appropriate bank personnel to meet their financial needs
• Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes
• Investigate and correct errors upon customers' request, according to customer and bank records
• Perform foreign currency transactions and sell traveler's checks
• Perform clearing operations as required
• Process remittances of clients.

• Answer customers' questions, and explain available services such as deposit accounts, placements offered by the bank
• Compile information about new accounts
• Enter account information into computers
• File related forms or other documents pertaining to account opening
• Perform teller duties as required
• Refer customers to appropriate bank personnel to meet their financial needs
• Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes
• Investigate and correct errors upon customers' request, according to customer and bank records
• Perform foreign currency transactions and sell traveler's checks
• Perform clearing operations as required
• Process remittances of clients.

• Answer customers' questions, and explain available services such as deposit accounts, placements offered by the bank
• Compile information about new accounts
• Enter account information into computers
• File related forms or other documents pertaining to account opening
• Perform teller duties as required
• Refer customers to appropriate bank personnel to meet their financial needs
• Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes
• Investigate and correct errors upon customers' request, according to customer and bank records
• Perform foreign currency transactions and sell traveler's checks
• Perform clearing operations as required
• Process remittances of clients.