Summary
Overview
Work History
Education
Skills
Personal Information
Additional Information
Timeline
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Amandeep Dubb

Amandeep Dubb

Customer Service Executive
Bacoor, Province Of Cavite

Summary

Successful Customer Service Executive with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Operation Specialist

KY Sports Igaming
01.2023 - 10.2024
  • As an Operations Specialist, I handle a wide range of backend tasks, including resolving customer issues and ensuring smooth operational processes.
  • I manage daily workflows, address escalated problems, and coordinate with various teams to optimize efficiency.
  • My responsibilities include troubleshooting technical issues, monitoring system performance, and implementing process improvements to enhance overall operations.
  • Improved operational efficiency by streamlining processes and implementing new workflow strategies.
  • Additionally, I manage reporting and support data analysis to guide informed decision-making, ensuring that all tasks are completed in a timely and effective manner.

Freelancer Marketing

01.2021 - 12.2023
  • Independently marketing and selling various products across social media platforms such as Facebook and Instagram.
  • Demonstrating versatility in product promotion and sales strategies to effectively engage with diverse customer bases.
  • Proven ability to adapt to different product categories and deliver successful marketing campaigns.

Customer Service Executive

6G Game Pay Gaming Company
01.2021 - 06.2021
  • Provided customer support services through phone, email, and chat channels.
  • Handled and resolved customer inquiries, issues, and complaints in a timely and professional manner.
  • Utilized company systems and resources to document and track customer interactions and resolutions.
  • Collaborated with team members and supervisors to meet performance targets and quality standards.
  • Participated in ongoing training and development programs to enhance skills and knowledge in customer service and BPO industry practices.

Event Coordinator

The Knowledge Academy
06.2016 - 10.2017
  • Managed global events within allocated budgets, overseeing logistical arrangements such as hotel and flight bookings.
  • Coordinated schedules and timelines for events.
  • Provided exceptional customer support via both phone and email channels, ensuring seamless execution and client satisfaction.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.

Technical Support Assistant

Einstein Computers
05.2015 - 04.2016
  • Technical Support Assistant specializing in troubleshooting hardware and software issues in computer systems.
  • Proficient in diagnosing and resolving technical problems efficiently, ensuring minimal downtime and optimal system performance.
  • Demonstrated ability to provide expert guidance and support to users via phone, email and chat support channels, enhancing overall productivity and user satisfaction.

Education

Bachelor of Computer Applications -

Lovely Professional University
Jalandhar, Punjab, India
04.2001 -

Skills

Integrated hardware and software knowledge

Personal Information

Nationality: Indian

Date Of Birth: 11-Nov-1992

Height : 6FT

Additional Information

  • Willing to relocate
  • Excellent health and physical condition

Timeline

Operation Specialist

KY Sports Igaming
01.2023 - 10.2024

Freelancer Marketing

01.2021 - 12.2023

Customer Service Executive

6G Game Pay Gaming Company
01.2021 - 06.2021

Event Coordinator

The Knowledge Academy
06.2016 - 10.2017

Technical Support Assistant

Einstein Computers
05.2015 - 04.2016

Bachelor of Computer Applications -

Lovely Professional University
04.2001 -

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Amandeep DubbCustomer Service Executive