Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Amalou Amper

Quality Analyst
Santa Maria,BUL

Summary

Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects. Motivated Quality Analyst with superior analytical and troubleshooting talents. Background of 3 years of QA experience in all phases of life cycle. Adept at using both manual and automated testing tools to troubleshoot systems. Personable Quality Analyst with excellent computer system quality analysis experience. Talented at interpreting complex data, analyzing test procedure improvements and investigating product and service failures. Skilled critical thinker with expansive mathematical abilities. Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Disciplined professional with systematic approach. Applies excellent attention to detail and critical reasoning to successfully conduct experiments.

Overview

1
1
Certification
1
1
year of post-secondary education
13
13
years of professional experience

Work History

Quality Analyst

VXI
Quezon, Philippines
2021.03 - Current
  • Developed monthly, end-of-quarter and other statistical reports, including analysis for leadership team and for quality improvement program outcomes studies.
  • Collaborated with management to provide training on improved processes and assist with creation and maintenance of quality training.
  • Created and collaborated in implementation and maintenance of customer complaint log, control plans, work and inspection instructions, local procedures and visual aids and samples.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
  • Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.

Call Center Sales Representative

VXI
Quezon
03.2017 - 07.2018
  • Been Able to take inbound calls as a sales representative from AT&T before i wa promoted as Quality Analyst with the same company.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Provided information about available products and services including membership details and purchase advantages.
  • Overcame objections using friendly, persuasive strategies.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Identified issues, analyzed information and provided solutions to problems.
  • Conducted research, gathered information from multiple sources and presented results.

Technical Support Representative

Total Peripherals Group (TPG)
Pasig, Philippines
05.2016 - 01.2017
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
  • Performed tests of functionality, security and performance of different workstations and devices.

Technical Support Representative

Teleperformance
Cebu, Philippines
07.2013 - 05.2016
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Submitted service tickets for equipment maintenance requests.
  • Configured hardware, devices and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Helped streamline repair processes and update procedures for support action consistency.

Service Helpdesk

Trend Micro Inc.
Pasig, Philippines
07.2010 - 09.2012
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Conducted research, gathered information from multiple sources and presented results.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Planning Staff

High End Fashion Jewelry Production Phil. Inc.
Cebu, Philippines
04.2003 - 05.2009
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Uploading, downloading and editing pictures of the electronic catalogue. Knowledge in Ubuntu and Linux, Adobe Photoshop application. Gather all the items and check if it is complete. Check the items if it has finishing and soldering sample, input all the component materials in the masterfile.
  • Making finished product like necklace etc., Make soldered metal accessories like necklace et., knowledge in painting, design glass stones, counting stock personnel prepare all the raw materials, checker and quality control.

Education

Bachelor of Science - Computer Science

Asian College of Technology, Philippines
06.2001 - 04.2002

Skills

Ability to monitor

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Certification

Top Quality Analyst

Interests

I love reading, writing, hanging out with my family walking in the beach I like listening to music

Timeline

Quality Analyst

VXI
2021.03 - Current

Call Center Sales Representative

VXI
03.2017 - 07.2018

Technical Support Representative

Total Peripherals Group (TPG)
05.2016 - 01.2017

Technical Support Representative

Teleperformance
07.2013 - 05.2016

Service Helpdesk

Trend Micro Inc.
07.2010 - 09.2012

Planning Staff

High End Fashion Jewelry Production Phil. Inc.
04.2003 - 05.2009

Bachelor of Science - Computer Science

Asian College of Technology, Philippines
06.2001 - 04.2002

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Amalou AmperQuality Analyst