Amabelle Austrie
Calamba
Summary
Knowledgeable Desired Position with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Accenture Inc
05.2023 - Current
- Handled billing and payment issues by following guidelines and resolving disputes.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Created and maintained detailed database to develop promotional sales.
- Increased efficiency and team productivity by promoting operational best practices.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Customer Service Specialist
Spi Global
05.2019 - 06.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Customer Service Representative
Convergys
03.2018 - 09.2018
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Technical Support Representative
Teletech - Starosa
04.2016 - 11.2017
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Customer Service Professional
Ayala Greenfield Leisure & Golf Club
10.2015 - 04.2016
- Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.
- Implemented best practices in complaint handling, reducing escalations and ensuring prompt problem resolution.
- Recognized by management for consistently surpassing performance targets and demonstrating a strong commitment to the organization''s customer-centric values.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
- Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.
- Improved first-call resolution rates by proactively identifying common issues and finding effective solutions that could be applied across multiple cases.
- Balanced competing priorities under pressure by effectively multitasking while remaining focused on delivering exceptional customer support.
Healthcare Customer Service Representative
Globalinnov8ion
08.2014 - 01.2015
- Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
Office Clerk
Sajwani Exchange - Dubai
11.2013 - 05.2014
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Associate Degree - Hotel And Restaurant Administration
Lyceum of The Philippines University - Laguna
Makiling, Calamba City, Laguna, Philippines04.2013
Skills
- Customer service
- Problem resolution
- Team collaboration
- Customer support
- Customer complaint resolution
- Product knowledge
- Complaint handling
- Complex Problem-solving
- Guest services
- Stock replenishment
- Assertiveness
- Customer relationship management (CRM)
- Product and service solutions
- Refunds and exchanges
- Quality assurance
- Inventory control
- Account management
- Employee management
- Account updating
Timeline
Customer Service Associate
Accenture Inc
05.2023 - Current
Customer Service Specialist
Spi Global
05.2019 - 06.2022
Customer Service Representative
Convergys
03.2018 - 09.2018
Technical Support Representative
Teletech - Starosa
04.2016 - 11.2017
Customer Service Professional
Ayala Greenfield Leisure & Golf Club
10.2015 - 04.2016
Healthcare Customer Service Representative
Globalinnov8ion
08.2014 - 01.2015
Office Clerk
Sajwani Exchange - Dubai
11.2013 - 05.2014
Associate Degree - Hotel And Restaurant Administration
Lyceum of The Philippines University - Laguna
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