Amabel Dibdib
Brgy. Pusok Cemento, Lapu-lapu City
Summary
Dynamic professional with a proven track record at Manulife Business Processing Services, excelling in escalation management and problem-solving. Enhanced customer satisfaction through effective issue resolution and optimized workflows, leading to increased efficiency. Consistently exceeded performance metrics while mentoring peers. Adept at collaborating with cross-functional teams.
Overview
7
7
years of professional experience
Work History
Sr. Contacts Associate
Manulife Business Processing Services
09.2021 - Current
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Mentored new hires by sharing best practices, resulting in improved performance levels across the team.
- Managed emails and inquiries daily while maintaining a professional demeanor under pressure.
- Banking payments received from Citibank.
- Processed Client contact forms and connecting requests form third-party administration.
Business Process Associate
Manulife Business Processing Services
08.2018 - 09.2021
- Performed data entry operations - processed withdrawal transactions.
- Optimized resource allocation, resulting in reduced costs and increased efficiency across the organization.
- Enhanced customer satisfaction by analyzing feedback and making necessary adjustments to workflows.
Education
Bachelor of Science - Agricultural Business And Management
Visayas State University
Visca, Baybay City, Leyte06-2018
Skills
- Escalation management
- Problem-Solving and Analytical Skills
- Communication and Interpersonal Skills
- Prior Experience in Relevant Roles
- Core Competencies
- Proven ability to collaborate effectively with cross-functional teams
Languages
English
Intermediate (B1)
Timeline
Sr. Contacts Associate
Manulife Business Processing Services
09.2021 - Current
Business Process Associate
Manulife Business Processing Services
08.2018 - 09.2021
Bachelor of Science - Agricultural Business And Management
Visayas State University
Similar Profiles
WENSELLE ANNE RAFOLSWENSELLE ANNE RAFOLS
Assistant Manager - New Accounts Operations at Manulife Business Processing Services (Manulife Bank of Canada)Assistant Manager - New Accounts Operations at Manulife Business Processing Services (Manulife Bank of Canada)
Maria Angelica LugoMaria Angelica Lugo
Vendor Risk Governance Manager at Manulife Business Processing ServicesVendor Risk Governance Manager at Manulife Business Processing Services
Broderick James "Trish" FiestaBroderick James "Trish" Fiesta
Customer Service Professional at Manulife Business Processing ServicesCustomer Service Professional at Manulife Business Processing Services
DANILO JR. GALLARDODANILO JR. GALLARDO
Medical Officer III at Camp Lapu-Lapu Station HospitalMedical Officer III at Camp Lapu-Lapu Station Hospital
Ryan ReaganRyan Reagan
Country Manager at Websavii Inc.Country Manager at Websavii Inc.