Alyssa Noreen Ablaza

• Tenant Relations: Handled tenant inquiries, complaints, inspections, lease renewals, rent collection, and issue resolution.
• Property Maintenance: Scheduled and oversaw maintenance, conducted inspections, coordinated with contractors, and ensured properties were well-maintained.
• Financial Management: Processed rent payments, maintained financial records, and managed expenses.
• Administrative Duties: Maintained tenant files, prepared notices, assisted in lease preparation, and ensured regulatory compliance.
• Customer Service: Provided excellent service, addressed tenant concerns, and fostered positive relationships with tenants and vendors.

• Back-End Operations Management: Oversaw day-to-day operations, implemented and maintained procedures and policies, and optimized workflows.
• Communication with Realtors and Insurance Companies: Conducted outbound and inbound calls, negotiated contracts, and ensured timely follow-ups.
• Email Management: Managed and organized company emails, responded to inquiries, resolved issues, and drafted professional emails.
• Manpower Management: Supervised staff, assigned tasks, monitored performance, and provided training and support.
• Airbnb Listing Management: Created and optimized listings, wrote property descriptions, uploaded photos, and updated availability and pricing.
• Guest Relationship Management: Maintained positive relationships with guests.
• Payroll Management: Oversaw payroll processing, ensured accurate and timely payments, and handled payroll queries.
• Team Meetings: Conducted regular meetings to discuss goals, performance, and address team concerns.
• Booking Management: Monitored and analyzed booking percentages, developed strategies to increase occupancy, and reported on trends and performance metrics.

Assigned in HR Department and exposure in operations department.

• Conducted Initial Interviews.
• Assisted the team in improving the hiring process.
• Observed weekly in the Operations Department.
• Studied the systems of the Operations Department