ALYSSA NICOLE VARGAS
Samal, Bataan
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, with proven interpersonal skills. Capable of working independently and rapidly acquiring new competencies.
Overview
8
8
years of professional experience
Work History
Customer Service Chat Representative
TTEC Philippines
Mexico, Pampanga
2025.02 - 2025.08
- Assisted customers with inquiries through live chat support.
- Resolved product issues and service complaints efficiently.
- Provided detailed product information to enhance customer experience.
Administrative Assistant
Super5 Ventures Corporation
Abucay, Bataan
2024.05 - 2025.02
- Liaised with vendors to ensure timely delivery of services and supplies.
- Implemented filing systems to enhance document retrieval efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Quality Inspector
Integrated Meat & Poultry Processing Inc.
Hermosa, Bataan
2022.06 - 2023.10
- Inspected products for quality standards and compliance with safety regulations.
- Documented inspection findings and reported discrepancies to management.
Production Operator
Sumi Philippines Wiring System Corporation
Hermosa, Bataan
2022.02 - 2022.05
- Followed standard operating procedures for assembly processes.
Customer Service Representative
iQor Philippines
2020.09 - 2020.12
- Interim Hire
Customer Service Representative
Sutherland Global Services Inc.
Clark, Pampanga
2017.09 - 2018.02
- Assisted customers with inquiries and provided accurate product information.
- Maintained product knowledge to address customer questions and concerns confidently.
Education
Undergraduate - Computer Programming
Eastwoods Professional College of Science & Tech.
Balanga, Bataan2017-01
High School Diploma - Samal, Bataan
Saint Catherine of Siena Academy
Samal, Bataan01.2015
Elementary Graduate - Calaguiman, Bataan
Calaguiman Elementary School
Calaguiman, Bataan01.2010
Skills
- Data entry and management
- CRM software proficiency
- Document management
- Quality assurance
- Attention to detail
- Team collaboration
Character Reference
- Mr. Glenn Bernabe, General Manager at Super5 Ventures Corp., 0915-649-7839
Timeline
Customer Service Chat Representative
TTEC Philippines
2025.02 - 2025.08
Administrative Assistant
Super5 Ventures Corporation
2024.05 - 2025.02
Quality Inspector
Integrated Meat & Poultry Processing Inc.
2022.06 - 2023.10
Production Operator
Sumi Philippines Wiring System Corporation
2022.02 - 2022.05
Customer Service Representative
iQor Philippines
2020.09 - 2020.12
Customer Service Representative
Sutherland Global Services Inc.
2017.09 - 2018.02
Undergraduate - Computer Programming
Eastwoods Professional College of Science & Tech.
High School Diploma - Samal, Bataan
Saint Catherine of Siena Academy
Elementary Graduate - Calaguiman, Bataan
Calaguiman Elementary School