Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Marie C. Ledres

San Jose del Monte, Bulacan

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Technical Support Representative

Teletech Novaliches
Quezon City
09.2022 - Current
  • Responding to customer queries in a timely and accurate way, via phone, email or chat
  • Handling customer complaints, providing appropriate solutions and alternatives within the time limits and following up to ensure resolution
  • Identifying customer needs and help customers use specific features
  • Informing customers about new features and functionalities.

Operations Supervisor

Teleperformance Philippines Fairview
Quezon City
01.2021 - 01.2021
  • Setting goals for performance and deadlines in ways that comply with company’s plans and visions
  • Organizing workflow and ensuring that employees understand their duties or delegated tasks
  • Passing on information from upper management to employees and vice versa
  • Monitoring employee productivity and providing constructive feedback and coaching
  • Ensuring adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.

Technical Support Representative

Teleperformance Philippines Fairview
Quezon City
12.2019 - 01.2021
  • Answering incoming phone calls and provide support to customers experiencing technical issues with their mobile devices
  • Handling complaints, providing appropriate solutions and alternatives within a certain timeframe to ensure resolution
  • Ensuring customer satisfaction by going the extra mile to help them and make sureall of their concerns are taken care of.

Education

Bachelor of Science - Accountancy (Undergraduate)

Our Lady of Fatima University
06.2014 - 05.2017

Skills

Microsoft Outlook

undefined

Timeline

Technical Support Representative

Teletech Novaliches
09.2022 - Current

Operations Supervisor

Teleperformance Philippines Fairview
01.2021 - 01.2021

Technical Support Representative

Teleperformance Philippines Fairview
12.2019 - 01.2021

Bachelor of Science - Accountancy (Undergraduate)

Our Lady of Fatima University
06.2014 - 05.2017

Similar Profiles

CREATE PROFILE
Alyssa Marie C. Ledres