Alyssa Marie C. Ledres
San Jose del Monte, Bulacan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Technical Support Representative
Teletech Novaliches
Quezon City
09.2022 - Current
- Responding to customer queries in a timely and accurate way, via phone, email or chat
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits and following up to ensure resolution
- Identifying customer needs and help customers use specific features
- Informing customers about new features and functionalities.
Operations Supervisor
Teleperformance Philippines Fairview
Quezon City
01.2021 - 01.2021
- Setting goals for performance and deadlines in ways that comply with company’s plans and visions
- Organizing workflow and ensuring that employees understand their duties or delegated tasks
- Passing on information from upper management to employees and vice versa
- Monitoring employee productivity and providing constructive feedback and coaching
- Ensuring adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.
Technical Support Representative
Teleperformance Philippines Fairview
Quezon City
12.2019 - 01.2021
- Answering incoming phone calls and provide support to customers experiencing technical issues with their mobile devices
- Handling complaints, providing appropriate solutions and alternatives within a certain timeframe to ensure resolution
- Ensuring customer satisfaction by going the extra mile to help them and make sureall of their concerns are taken care of.
Education
Bachelor of Science - Accountancy (Undergraduate)
Our Lady of Fatima University
06.2014 - 05.2017
Skills
Microsoft Outlook
undefinedTimeline
Technical Support Representative
Teletech Novaliches
09.2022 - Current
Operations Supervisor
Teleperformance Philippines Fairview
01.2021 - 01.2021
Technical Support Representative
Teleperformance Philippines Fairview
12.2019 - 01.2021
Bachelor of Science - Accountancy (Undergraduate)
Our Lady of Fatima University
06.2014 - 05.2017
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